Reports to: Director of Loan Operations
Location: Sioux Falls (Louise Ave), SD

Job Summary:
The Advanced Loan Operations Specialist position is a “back of the house” role that is responsible for supporting our customer-facing loan staff. This important position ensures a great customer experience though consistent execution: quick response to requests, accurate loan workflow execution, and preventing errors that may impact loan quality or customer satisfaction. This is a technical position. You will be required to demonstrate the technical, procedural, and regulatory requirements for effective loan processing. You will use the bank’s core and loan processing systems to create documentation, board loans, perform loan maintenance, and manage ticklers.

You will be cross trained in both Commercial and Agricultural loans. Your team will support the entire bank, and you will frequently work with bankers and customers in other locations. As such, effective communication and collaboration skills are required. This includes professional phone etiquette, good grammar and writing skills, and the effective use of remote collaboration tools (like screen sharing, video conferencing, and chat) to quickly solve issues and enable a great customer experience. A successful Loan Operations Specialist will: demonstrate precision of communication, appropriately prioritize multiple tasks, maintain attention to detail, demonstrate tenacity to solve problems, and consistently demonstrate a positive outlook.

This position is the embodiment of Minnwest’s four core values: (1) the customer is our FIRST priority, (2) we will keep all the commitments we make, (3) we are the people who get things done, (4) we will work together as a team.

Duties and Responsibilities:

• Monitoring loans through established workflows
• Preparing, reviewing, and uploading loan documentation
• Maintaining loan information within the banks' core and documentation systems
• Processing loan transactions, payments, payoffs, and verifications
• Ordering and reviewing title work and appraisals
• Researching and resolving loan system errors or discrepancies
• Assist with loan audits
• Maintain working knowledge of system enhancements and regulatory requirements
• Partners closely with lenders, loan operations teammates, and other departments to provide responsive accurate support
• Other duties as assigned

Minimum Requirements:

• High school diploma
• 2 years of previous loan operations experience
• Dependability, ability to organize and prioritize
• Ability to communicate effectively in writing, in person, and over the phone
• Multi-tasking and problem-solving skills, plus researching areas for required documentation with high attention to detail.

Preferred Qualification(s):

• Secondary education or equivalent experience
• 5 years of previous loan operations, loan processing or loan department experience

Schedule: Monday – Friday: 8:00 a.m. – 5:00 p.m.

Workplace Environment:

• Requires face-to-face interaction and coordination of work with other employees and departments, and in-person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay Range: $26.80 - $30.15/hour

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate’s job-related knowledge, skills, and experience, among other factors.

Minnwest Benefits: In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group

All benefits are subject to eligibility requirements.

A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission of your offer of employment.

EEO: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.