A Service Manager must be able to:

• Oversee the daily operations of the service department
• Provide leadership at branch level and work with others to ensure customer satisfaction
• Lead and Supervise Technicians in shop and field
• Oversee the scheduling of repairs, arrival and departure of customer machines and rentals
• Provide leadership and guidance to the technicians in diagnosing and repairing equipment & truck vehicles to possibly include compactors, excavators, loaders and other heavy construction equipment.
• Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed
• Communicate job progress to the customer as needed and follow up with customers after the repair is completed to ensure customer satisfaction
• Complete service reports and maintain clear customer records
• Schedule routine visits to key accounts
• Work with the General Service Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability

• 2-year technical degree or several years of comparable shop experience. Prefer someone with equipment and/or truck management experience.
• Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus
• Positive attitude and desire to provide outstanding and professional customer service
• Proficient written, verbal and computer skills
• Ability to maintain safe and clean work environment
• Must be able to pass a drug and background screening and have an insurable driving record.