Customer Service Representative in St. James, England at Cosan

Customer Service Representative (Onsite - Montego Bay, Jamaica)


Job Title: Customer Service Representative
Compensation: $550 JMD hourly role
Location: Jamaica – Onsite
Work Environment: On-site call center supporting U.S. operations


Why Choose Us?
Cosán is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values new ideas and delivers impact at scale. As a Customer Service Representative, you’ll play a vital role in ensuring patients receive the responsive, professional care experience they deserve.


What We’re Looking For
We’re looking for a patient-centered, professional individual to serve as the live point of contact for U.S. patients calling Cosán’s care coordination and enrollment teams. The ideal candidate has a calm, professional demeanor, excellent communication skills, and the ability to manage high call volumes while maintaining empathy and professionalism. You’ll be critical to improving patient satisfaction by providing immediate call coverage and ensuring every patient interaction is handled with care.


What You’ll Do
Patient Experience & Call Management

• Answer incoming patient calls promptly and professionally, serving as a welcoming first point of contact.
• Triage non-clinical inquiries and route messages appropriately to care coordinators or clinical staff.
• Ensure patients receive timely acknowledgment and follow-up, minimizing reliance on voicemail.

Scheduling & Coordination

• Schedule patient calls and appointments on Care Coordinator calendars based on availability and urgency.
• Coordinate callbacks and follow-ups to ensure continuity of care and clear communication.

Internal Communication

• Send Teams messages or internal notifications to Care Coordinators and clinical staff when patient outreach is needed.
• Escalate urgent concerns according to established protocols.
• Collaborate closely with Care Coordinators and Enrollment Specialist to ensure patient requests are addressed promptly.

Documentation & Administrative Support

• Accurately document patient messages, requests, and interactions in the appropriate system or workflow.
• Maintain confidentiality and compliance with HIPAA and organizational policies.
• Support general administrative tasks related to patient access and communication as needed.

Required Qualifications

• 3 CXC subjects, including English.
• Prior experience as a receptionist, in patient access, call center, or customer service role (healthcare preferred).
• Strong verbal and written communication skills.
• Ability to manage high call volume while maintaining professionalism and empathy.
• Proficiency with scheduling systems and messaging platforms.
• Ability to critically think and solve problems as needed.

Preferred Qualifications

• Minimum of one year of experience in a customer service role.
• Familiarity with Microsoft Teams, Outlook, or similar internal communication platforms.
• Understanding of HIPAA and patient privacy standards.

Compensation & Benefits

• Competitive hourly rate.
• Vacation, Sick Leave, and Company-Paid Holidays.
• Company-Paid Medical, Dental, Vision, Life Insurance Plans.
• Transportation Allowance.

Work Environment & Requirements

• Monday–Friday schedule—no weekends or late nights.
  • Work Hours: 9:00am - 6:00pm.
  • Fully onsite role in Montego Bay Free Zone, St. James Jamaica.
• Ability to sit for extended periods while managing phone systems and computer tasks.
• Ability to communicate clearly and professionally for extended hours with diverse patient populations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you’re a patient-focused professional ready to make a difference in healthcare, we want to hear from you. Apply today and help us deliver exceptional patient experiences!


Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.