Service Delivery Supervisor in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Supervisor based in the United States.

This role is ideal for an experienced operations leader who enjoys building high-performing teams and improving service delivery processes.
You will oversee frontline teams responsible for accurate, timely, and compliant healthcare information workflows.
The position combines people leadership, operational coordination, quality management, and continuous improvement.
You will play a key role in ensuring service-level goals, productivity targets, and compliance standards are consistently achieved.
Working in a collaborative and technology-enabled environment, you will help optimize processes that support better access to critical healthcare information.
This is an opportunity to make a meaningful impact by strengthening operational excellence within a fast-moving healthcare data ecosystem.

The Service Delivery Supervisor will lead daily operations, coach team members, maintain quality standards, and ensure efficient execution of service workflows. The role requires strong ownership of performance, compliance, and continuous improvement initiatives.

• Lead, coach, and motivate frontline teams to achieve productivity, quality, and service-level objectives.
• Conduct daily team meetings, allocate workloads based on staffing needs, and manage workflow priorities.
• Ensure consistent adherence to standardized operating procedures and compliance requirements.
• Monitor operational dashboards, analyze performance metrics, and adjust workflows to meet turnaround and delivery targets.
• Perform quality reviews, identify recurring issues, and provide coaching or retraining when needed.
• Ensure privacy and regulatory requirements are followed, escalating risks or compliance concerns appropriately.
• Partner with operational leadership on staffing plans, scheduling, performance improvement, and team development.
• Support onboarding activities, reinforce training programs, and maintain accurate skills tracking across the team.
• Contribute to process improvement projects, technology adoption initiatives, and operational pilots.
• Promote an inclusive, collaborative team culture focused on engagement, accountability, and service excellence.

The ideal candidate brings experience leading teams in a production-focused, healthcare operations, or service delivery environment. They should combine strong leadership capabilities with analytical thinking and a commitment to accuracy and compliance.

• Previous experience managing or supervising teams in healthcare operations, production environments, or similar service-based settings.
• Strong knowledge of healthcare privacy requirements, including HIPAA standards and information management processes.
• Ability to coach employees, deliver constructive feedback, and support professional development.
• Comfortable using dashboards, reporting tools, workflow platforms, and performance metrics to drive decisions.
• Strong attention to detail with a focus on accuracy, compliance, and operational consistency.
• Excellent written and verbal communication skills across multiple channels, including virtual collaboration.
• Ability to identify operational challenges and contribute to continuous improvement initiatives.
• Experience working with electronic medical record systems such as Epic or Cerner is a plus.
• Background in metric-driven environments and team training or development is preferred.

• Competitive estimated total cash compensation range of $57,000–$62,000 USD.
• Remote work opportunity available for candidates based in the United States.
• Opportunity to contribute to impactful healthcare technology and data solutions.
• Collaborative environment focused on innovation, operational excellence, and professional growth.
• Access to company benefits and rewards programs designed to support employees in a high-performance environment.
• Inclusive workplace culture committed to belonging, diversity, and equal opportunity.
• Professional development opportunities through coaching, training, and hands-on operational leadership experience.