Client Operations and Inventory Manager (3PL/eCommerce) in Mississauga, Ontario at NA Freight Forwarding Inc
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Job Description
Job Title: Client Operations and Inventory Manager
Location: Mississauga, Ontario
Shift Time: 8:00am to 4:30pm (In-Office)
Terms: Permanent Full-Time
Salary: $85,000 - $100,000
Existing Vacancy: Yes
Reports To: Executive Leadership
About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.
We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.
Job Purpose:
The Manager of Client Operations & Inventory is responsible for leading the execution and performance of client inventory operations within a multi-client 3PL warehouse environment. This role ensures the accurate and timely flow of inventory, orders, receipts, reporting, and client communication while supporting operational efficiency and service excellence.
Working collaboratively with warehouse operations and cross-functional teams, the manager oversees inventory control processes, supports day-to-day execution, and leads a team of inventory coordinators to ensure client requirements and operational standards are consistently achieved.
The role is responsible for identifying opportunities to improve processes, strengthen operational performance, and enhance the client experience through proactive problem-solving, accountability, and continuous improvement.
Duties & Responsibilities:
- Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
- Live our company core values and support a well-organized, respectful, and service-focused work environment
People & Leadership
- Direct, prioritize, and monitor the team responsible for inbound receipts, order processing and outbound shipment coordination
- Ensure team outputs are accurate, timely, and aligned with client requirements and service level expectations
- Provide guidance and support to resolve day-to-day operational challenges
- Provide coaching, direction and performance management to direct reports, including inventory control personnel
- Foster accountability, accuracy, and strong operational discipline within the team
Process & Operations
- Partner with warehouse operations to align priorities and support efficient daily execution
- Coordinate client requirements and operational updates with warehouse teams
- Oversee cycle counts, inventory audits, and inventory control activities
- Maintain inventory accuracy through effective monitoring, investigation, and follow-through
- Support the timely and accurate flow of orders, receipts, inventory transactions, and reporting
- Monitor operational performance and support resolution of inventory or order-related issues
- Ensure accuracy and integrity of data within WMS and reporting systems
- Identify opportunities to improve workflow efficiency and operational consistency
- Collaborate with cross-functional partners and teams to implement process improvements and operational best practices
- Maintain and support standard operating procedures (SOPs) and process documentation
Business & Client Performance
- Build and maintain strong client relationships through consistent communication and operational support
- Ensure client requirements and service expectations are clearly understood and executed across the team
- Review client reporting and operational data to monitor trends, accuracy, and performance
- Monitor key performance indicators (KPIs) including order accuracy, inventory accuracy, and turnaround times
- Support continuous improvement initiatives that enhance operational performance and client experience
- Serve as the primary point of contact for client operational escalations and service-related concerns
- Ensure operations are executed in alignment with company standards and client requirements
Mindset & Personality:
- Hands-on detail-oriented leader who takes ownership of results
- Calm, solutions-focused, and effective under pressure and tight timelines
- Strong communicator who builds trust with clients and internal teams
- Collaborative, working cross-functionally to drive execution and resolve issues
- Proactive and organized, staying ahead of priorities and escalations
- Analytical with a continuous improvement mindset
- Resilient and adaptable in a fast-paced 3PL environment
- Team-oriented, providing clear direction, coaching and accountability
Professional & Educational Background:
- Post-Secondary Education, preferably in Supply Chain, Logistics, Business Administration or related field
- 5+ years of experience in a 3PL, warehousing or distribution environment
- Experience in client-facing operations, account management or logistics coordination
- Proven background in inventory control, cycle counting and discrepancy resolution
- Prior experience leading or supervising a team in a fast-paced operational setting
- Strong working knowledge of WMS systems, inventory management and order flow processes
- Demonstrated ability to manage priorities, escalations, and service levels in a multi-client environment
- Experience driving process improvements and operational efficiencies is an asset
- Proficiency in Microsoft Excel and reporting tools
Skills & Ability:
- Analytical: Solid understanding of mathematic basics with the ability to problem-solve
- Accuracy: Strong attention to detail and ability to provide accurate reporting to management
- Communication: Effective verbal and written communication with clients and internal departments
- Leadership: Proven abilities in providing guidance and support to ensure performance measures are consistently being achieved
- Organization: Strong organization skills to plan effectively as well as handling changing priorities
- Problem Solving: Demonstrated abilities in critical thinking and problem-solving in a fast-paced environment
Effort & Working Conditions:
- Warehouse Environment
- Must be physically able to stand and walk around dock/warehouse for long periods of time
- May include occasional weekend work, shift work, in a highly targeted fast paced environment.
- Travel within the GTA to multiple warehouse locations
Why Join Us?
North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities. Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.
Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.