Logistics and Warehouse Lead at Savaria Corporation – Lincoln, Ontario

The Logistics and Warehouse Lead is responsible for the accurate and timely coordination of daily delivery schedules, system transaction accuracy, and logistics execution. This role works closely with third-party logistics providers and cross-functional internal teams to ensure efficient, compliant, and cost-effective shipping operations while maintaining high levels of customer satisfaction.

• Perform accurate and timely computer entry of daily delivery schedules.
• Update and maintain all logistics-related order information in the MRP system prior to shipment (excluding courier shipments).
• Coordinate with third-party logistics providers to ensure on-time, accurate deliveries.
• Provide freight quotations to internal and external stakeholders.
• Review, validate, and approve freight invoices, ensuring accuracy of rates, accessorial charges, and adherence to contractual agreements.
• Liaise with couriers, dispatch, warehouse, procurement, finance, and customer service teams to resolve service and operational issues.
• Troubleshoot and assist the shipping department with routing challenges, delivery delays, damaged goods, and shipment discrepancies.
• Communicate changes to service requirements and delivery updates as needed.
• Support operations initiatives aimed at improving efficiency, reducing costs, and enhancing customer experience.
• Proactively identify service or process issues and recommend corrective solutions.
• Monitor delivery performance and confirm all orders are delivered on time, escalating issues to the Operations Manager as required.
• Provide customers with Advance Shipping Notices (ASN) and proactive communication regarding delays or service impacts.
• Generate, maintain, and analyze reports, files, databases, and documentation related to service delivery performance and invoicing.
• Conduct quality assessments of third-party carriers to ensure regulatory compliance, route accuracy, and documentation completeness.
• Supervise, train, and delegate tasks to ensure high performance, safety compliance, and on-time delivery.
• Enforce safety standards, equipment protocols, and warehouse compliance requirements.
• Communicate ongoing or potential service issues to management for resolution.

• Perform additional duties as assigned by management in accordance with company policies and procedures.
• Participate in and comply with Span Medical Product’s Health and Safety Program.

• Post-secondary education in logistics or a minimum of three (3) years of experience in shipping/logistics coordination, preferably within a healthcare or regulated environment.
• CSCP or CLTD designation and purchasing experience are considered assets.

• Strong understanding of U.S. and international customs requirements, including:
  • Commercial Invoices
  • Cargo Manifests
  • NAFTA Certificates
  • Temporary Import Bonds
  • Transportation of Dangerous Goods (TDG)
  • Harmonized Tariff Classifications
• Proven experience supervising shipping and receiving operations, including loading/unloading, routing, and delivery coordination to improve OTIF metrics.
• Working knowledge of trucking logistics and load consolidation strategies.
• Familiarity with loading dock operations, tow-motor use, and warehouse safety principles.

• Strong organizational, planning, problem-solving, and decision-making skills.
• Ability to manage space utilization and workflow efficiency.
• Excellent written and verbal communication skills in English, with demonstrated ability to liaise with customers and internal stakeholders.
• Proficient in MS Office and logistics-related software systems.

• Professional office and production floor environment.
• Full-time position, Monday to Friday, 7:00 a.m. – 3:30 p.m., with a 30-minute unpaid lunch break.
• Flexibility to work overtime as business needs require.
• Routine use of standard office equipment (computer, scanner, copier, filing systems).
• Light lifting (up to 20 lbs.) and frequent use of hands and fingers.

Savaria Patient Care is an equal opportunity employer. This job description is not intended to be all-inclusive and may be modified to meet business needs. Reasonable accommodations will be provided in accordance with applicable legislation.