Senior Distribution Supervisor/ Assistant Manager in Markham, Ontario at Pacific Smoke International Inc

Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without people who build, design, and support it. We’re looking for a Senior Distribution Supervisor/ Assistant Manager to join our scaling organization.

What’s important to us:

We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Ownership, Teamwork.

At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned Senior Distribution Supervisor/ Assistant Manager to join in our Distribution team at our Markham headquarters. Take part in joining an exciting career in a booming industry!

Overview:

The Senior Distribution Supervisor / Assistant Manager is responsible for leading distribution operations with a primary focus on picking performance, service level execution, and team development.

This role ensures:

100% on-time execution aligned with shipping cutoffs ≥98% OTIF (On-Time In-Full) ≥99.5% order accuracy

Acting as the second-in-command to the Distribution Manager, this position requires a highly hands-on leadership approach, with strong presence on the warehouse floor to drive execution, coach team members, and resolve operational issues in real time.

The role combines execution excellence, people leadership, and data-driven decision-making to support both day-to-day operations and long-term continuous improvement.

Key Responsibilities:

1. Picking Operations Leadership (Primary Focus)

Lead daily picking operations with strong floor presence Ensure: 100% on-time execution aligned with carrier cutoffs ≥99.5% picking accuracy

Monitor real-time performance and resolve delays proactively Enforce strict adherence to SOPs and RF scanning discipline Optimize picking workflows, batching, and task execution

2. Service Level Ownership (OTIF & Accuracy)

Own and deliver: OTIF ≥98% Accuracy ≥99.5%

Identify at-risk orders and intervene before failure Conduct root cause analysis on: Late shipments Picking/fulfillment errors Implement corrective and preventive actions

3. Cross-Functional Operations Leadership

Coordinate across: Receiving Inventory / Downstocking Transfers Packing & Shipping

Ensure alignment to prevent bottlenecks and delays Step in to lead any function when required

4. Team Leadership & Development

Provide hands-on coaching on the warehouse floor Develop team capability in: Accuracy and productivity WMS / RF system usage Process discipline

Address performance gaps and build consistency Support development of future leads and supervisors

5. Process Discipline & SOP Enforcement

Enforce strict adherence to operational SOPs Maintain discipline in: Task execution Inventory handling Order fulfillment processes

Drive a zero-tolerance culture for errors impacting service

6. Capacity Planning & Operational Control

Monitor daily volume and forecast workload Adjust labor and resources to prevent bottlenecks Manage: Labor allocation (zones, tasks, priorities) Overtime planning and scheduling

Ensure optimal staffing aligned with operational demand

7. Exception Management & Problem Solving

Manage operational issues including: Inventory discrepancies Partial orders Transfer issues Shipping delays / carrier constraints

Coordinate with: Order Desk Inventory Control Human Resources (staffing, hiring, onboarding) Customer Service Take immediate action to minimize service impact

8. Continuous Improvement & Efficiency

Analyze operational performance: Productivity Accuracy OTIF trends

Identify and implement improvements in: Workflow efficiency Picking optimization Process standardization Support automation readiness and system enhancements

9. Leadership Backup & Decision-Making

Act as backup to the Distribution Manager Lead operations independently when required Make real-time decisions on: Labor allocation Order prioritization Escalations

Ensure operational continuity at all times

10. Data Analysis & Reporting

Utilize Excel to: Track KPIs (OTIF, accuracy, productivity) Identify trends and risks

Prepare reports for: Daily/weekly performance reviews Management updates Maintain: KPI dashboards Exception logs Use data insights to drive actions and improvements

Qualifications and Skills:

Must-Have

3–5+ years in warehouse/distribution operations Proven leadership experience (Supervisor or above) Strong expertise in picking operations Cross-functional warehouse exposure WMS / RF system experience Strong Excel and analytical skills Strong problem-solving and decision-making ability Hands-on leadership approach

Nice-to-Have

NetSuite / RF Smart experience Multi-site operations experience Lean / Continuous Improvement background Automation or system project exposure

Core Competencies

Hands-On Leadership Ownership & Accountability Team Development & Coaching Data-Driven Decision Making Analytical Thinking Operational Awareness Decision-Making Under Pressure Process Discipline Continuous Improvement Mindset Communication

Success Measures: (KPIs)

On-Time Execution: 100% OTIF: ≥98% Picking Accuracy: ≥99.5% Productivity (Lines per Hour) Order Cycle Time Error Rate: <0.5% Team Development & Performance

What you can expect from Pacific Smoke International:

At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:

A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonusOngoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential Three weeks of VacationAwards for top performers and employee tenureA unique opportunity to build, grow and leave your impact on the industryTo work with a group of people who are humble, supportive, and care about our customersProduct at distributor pricing to all employees Company eventsEAP (Employee Assistance Program) Program

If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.

Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.

While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.