Academic Advisor at Tyler Junior College – Tyler, Texas

The Academic Advisor position provides exceptional and accurate academic advising services to TJC prospective and current students, academic areas, and other departments in alignment with the mission and values of TJC.

• Provide accurate, relational, and professional academic advisement to prospective and current students in accordance with assigned academic pathway and/or grouping.
• Adjust between prescriptive advising and holistic advising as determined by academic advising leadership based on events, time of year, assigned student grouping, etc.
• Assist students in assessing academic skills and interpreting student placement testing.
• Schedule a personal connection with each student at the beginning of his or her program, encourage students to devise a plan for their educational goals so they can self-register prevent their success, but also about strategies that will motivate them to succeed.
• Engage, each semester, with all assigned students via appointments, text, Zoom, and phone calls; especially for those who may be identified as being the most at risk.
• Meet performance expectations as assigned by Academic Advising leadership.
• Participate in all new student orientations, preview days, and registration rallies.
• Create and manage appointment schedule.
• Ensure students are responded to in a timely manner regardless of communication medium; all responses to student questions or concerns are expected within one business day after receipt with some extension consideration provided during peak registration cycles.
• Work with admissions recruiters, career services, support services staff and other College personnel to promote and ensure student persistence and completion of goals educational goals.
• Maintain working knowledge of current workforce needs and job markets as required.
• Maintain an accurate knowledge of core curriculum and common transfer practices of the principal receiving universities to which Tyler Junior College students transfer.
• Participate in College recruiting activities to attract traditional and non-traditional students as required.
• Provide professional, timely and courteous assistance to internal and external stakeholders of TJC.
• Travel to other TJC locations as required for advising duties.
• Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations.
• Meet or exceed annual performance expectations as designated by academic advising leadership.

COMPETENCIES
Knowledge, Skills, and Abilities
Collaboration/Teamwork, Computer Software Skills, Customer Service, Decision-making,
Internet Research, Interpersonal Skills, Multi-tasking, Written Communication, Problem-solving, Time Management, Typing/Word Processing

Preferred Skills
Ellucian Banner

SUPERVISORY RESPONSIBILITIES
Individual Contributor

Work Environment: Regular work required outside of normal business hours
Physical Demands: Sitting, walking, standing, lifting, driving
Travel Required: Yes - Minimal
If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record.
Required Education
Bachelor’s Degree in a related field

Required Experience
One year of related experience
EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.