HRIS & Operations Manager in Washington, District of Columbia at CloudHQ LLC

The HRIS and Operations Manager is a critical operational and strategic role within the Human Resources function, combining management of HR technology with oversight of day-to-day human resources functions to ensure efficiency, compliance, and data integrity. This individual is responsible for the end-to-end management of all HR information systems, workforce data integrity and technology-enabled HR processes. The HRIS and Operations Manager serves as the primary liaison between HR, IT, Finance and third-party vendors to ensure our people systems are accurate, scalable and aligned with organizational goals.

This role requires a data-driven professional who brings both technical depth and a strong understanding of HR operations; someone who can translate business needs into system solutions and enable the HR team to make evidence-based decisions.

Principal Duties and Responsibilities

HRIS Management

· Serve as system owner and primary administrator for all HR technology platforms, including the core HRIS, ATS, benefits portals, LMS and workforce management tools.

· Oversee configuration, security, troubleshooting, and ongoing optimization.

· Lead HRIS-related projects end to end, including system implementations, upgrades, API integrations with other business tools, open enrollment configuration, and workforce data migrations; managing timelines and stakeholder communications.

· Delivering standard and ad hoc reports, dashboards, and analytics; ensuring data integrity and reporting accuracy through regular audits.

· Manage vendor and partner relationships including SLAs, escalating issues as appropriate and drive resolution.

· Serve as the primary escalation point for HRIS-related inquiries and system issues.

· Drive process improvement and automation by maintaining up-to-date user guides and training materials, enabling HR staff and employees with system functionality and self-service tools.

Compliance Management

· Lead compliance management with applicable HR laws and internal compliance audits that support company certifications or HR related registrations.

· Serves as primary HR point of contact with company’s Information Security Management System steering committee.

HR Operations

· In partnership with HR Director and Sr. Payroll Manager, manage end-to-end payroll processes, benefits administration, onboarding/offboarding, and reporting to ensure compliance with federal, state, and local laws.

· Leverage technology to standardize HR processes, enhance efficiency, and reduce manual tasks.

· Partner with external vendors for payroll and benefits services.

· Execute and delegate operational tasks effectively while maintaining accountability for outcomes.

· Partner with HR Generalist to deliver seamless employee lifecycle support and identify opportunities to enhance employee experience across HR touchpoints.

· Maintain and update process documentation, FAQs, and other internal resources on the HR intranet and other platforms with the goal of creating efficiencies.

· Participates in additional HR initiatives and special projects as needed.

Job Qualifications:

Education: Bachelor’s degree in human resources or related field, highly preferred

Certification: PHR or SHRM-CP Certification highly preferred

Experience: Minimum 5-8 years progressive HR technology and operations experience

Required Knowledge/Skills/Abilities:

· Advanced HRIS expertise, with strong proficiency in system administration, data analysis, reporting tools (including Excel), and experience supporting system implementations and enhancements.

· Comprehensive knowledge of U.S. employment and benefits laws, including EEO, FLSA, FMLA, USERRA, ERISA, NLRA, and ADA.

· Data-driven problem solver with the ability to analyze information, design solutions, and support informed decision-making.

· Strong project and process management skills, with experience designing, implementing, and continuously improving HR operational workflows.

· Exceptional communication and interpersonal skills, able to translate technical concepts for non-technical stakeholders while maintaining a high level of internal customer service.

· Highly organized and detail-oriented, with proven ability to manage multiple priorities, meet deadlines, and apply sound judgment that impacts project scope and outcomes.

· High ethical standards and professional discretion, particularly in handling sensitive and confidential information.

· Experience with compliance frameworks, including ISO audits or comparable regulatory environments.

· Self-motivated, reliable professional with a strong work ethic, excellent time management, and independent decision-making capability.