HR Business Partner East Africa at Population Services International – Washington, District of Columbia

HR Business Partner East Africa

Based in Nairobi, Kenya or Kampala, Uganda

Up to 30% of international travel

Reports to Head of HR, Viya Health Africa

Who are we?

Viya Health Enterprise Ltd is a private company dedicated to addressing the needs of women throughout their sexual and reproductive health journey. Our mission is to eliminate barriers to trusted information, quality products, and essential services, ensuring that women can access the support they need with ease and confidence. We focus on empowering women to make informed choices that enhance their health and wellness by expanding options and addressing challenges related to accessibility.

Our vision is to create a seamless and supportive experience for women by leveraging an omnichannel strategy. Through innovative digital platforms and solutions, we aim to strengthen the delivery of high-quality information, products, and services. By combining technology with a customer-centric approach, Viya Health Enterprise Ltd strives to improve women’s reproductive health outcomes, enhance their wellness journey, and make a lasting impact across the communities we serve.

Purpose of the Role

We are looking for a Human Resources Business Partner, to provide support to Viya Health in achieving its organizational objectives. This position will be an integral member of the team and will be responsible for providing operational support to stakeholders within Viya Health East Africa in relation to the employee life cycle. The mission is to partner with the Business to ensure that the full scope of HR services, such as HR yearly processes, Talent Development, Recruitment and Employee Relations processes within their area of responsibilities, are executed in a continuous improvement mindset, while still maintaining the human touch.

Viya Health seeks a Human Resource Business Partner, to align HR efforts to specific business needs, including but not limited to organization assessment and design, team efficiency, people issues. The Human Resources Business Partner will be responsible for the overall management and implementation of Viya Health’s HR Policies, Procedures, Guidelines, and Tools management. The individual is responsible for the selection and hiring of the team in East Africa and leading the overall HR functions such as workforce planning, recruitment, staff administration management, staff development, etc.

Key Responsibilities:

HR Planning:

• Implement the HR strategy for Viya Health which is in line with the organizational goals and objectives.
• Devise and implement metrics as needed.
• Consult, advise, and coach Management and their team members on the identification, definition, and implementation of HR solutions to address business and departmental needs in accordance with global, regional, and local HR strategies, goals, legislation, regulations, and relevant SOPs.

Hiring and Recruitment:

• Participate in workforce planning and job evaluation to meet the needs and requirements of the organization as well as ensuring compliance to local laws and global recruitment guidelines and support recruiting managers in the recruitment process.
• Oversee the full-cycle recruitment process and directly recruit positions at all levels; employ traditional sourcing strategies, actively network and employ innovative, creative recruiting methods to hire the best talent.
• Facilitate and coordinate recruitment and selection process according to Viya Health policies and procedures.
• Coordinate recruitment and orientation/transition of both new/transferring staff.
• Review and approve job position requests, job descriptions and make recommendations, ensuring accuracy and consistency.
• Coordinate vacancy posting in internal and external media as appropriate.
• Coordinate interviews and provide interview outcome summary.
• Review all job offers and contracts and ensure internal equity.

HR Administration and Compliance:

• Oversee HR-related administrative duties and ensure they are compliant with existing legal and government reporting requirements.
• Ensure Viya Health compliance with all labor laws, and minimization of legal exposure.
• Ensure the HR Handbook is developed and in place; review of policies and procedures, making recommendations.
• File and update all office personnel and statutory documents and ensure staff information are properly kept, updated, and confidentially maintained.
• Lead the exit management procedure to ensure seamless and positive transition for departing employees.
• Serve as an ambassador and champion for Viya Health: Standards for Business Ethics & Code of Conduct; escalate arising code of conduct issues and ensure resolution and appropriate follow-up is carried out.
• As needed, liaise with the local legal counsel on HR issues that requires legal interpretation.
• Ensure compliance by the leadership team and line managers on all HR practices within areas of responsibility and with Local legislative and regulatory requirements, standards and relevant policies and guidelines.

Compensation and Benefits Management:

• Facilitate administration of staff benefits and compensation as stipulated in the HR policies.
• Ensure processing of monthly HR payroll documentation on timely basis ensuring completeness and accuracy.
• Ensure that all exiting staff clearance forms are submitted before final dues are processed.
• In collaboration with the finance team, ensure all staff are properly oriented and trained on the completion and submission of monthly timesheets.
• Ensure compliance with Viya Health compensation principles during recruitment and the promotion of individuals.

Performance Management:

• Lead the performance management process including creating a plan to manage annual reviews, conduct training on goal setting, utilize budgets to organize development activities and work one-on-one with managers and employees.
• Coordinate and ensure timely completion of the annual performance evaluation process.
• Coordinate and ensure timely completion of the annual merit plan process.
• Advise, train, and coach managers on the implementation of the performance management process and supporting requirements.

Employee Relations and Discipline:

• Lead all employee relations with professional grace; lead investigations to resolve issues/conflict in the workplace.
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
• Maintain an effective negotiation process and harmonious employee/employer relationship.
• Advise supervisors in determining appropriate disciplinary plans of action.

Self-Welfare:

• Identify areas for continuous improvement and implementation as agreed upon with the management team.
• Remain up to date with SOPs regarding functional requirements within Roche local or global, or at an industry level if applicable.
• Represent employees in cases of litigation, arbitration, or related legal matters.
• Develop supportive plans of action for staff care, ensuring a comprehensive approach to support the well-being of staff and foster a positive working environment.
• Work to actively engage in building trust with staff at all levels and in all roles

This is not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. Viya Health reserves the right to revise job profiles at any time based on changes to the required job responsibilities.

Requirements

• Bachelor’s degree in Human Resources Management and/or equivalent.

• At least five (5) years’ experience in a senior role within Human Resource Management, with two (2) years at a supervisory level. Equivalent combination of relevant education and experience may be substituted.

• Advanced knowledge of human resource disciplines including, but not limited to employee development, change management, recruitment, branding, compensation practices, employee relations, compliance, performance management, and East Africa employment law.

• Strong decision-making skills with demonstrated ability to identify, recommend and implement best practice approaches that deliver rapid, consistent, high-quality HR management and service provision in a fast-paced organization under pressure.

• Excellent customer service, relationship building/management and consensus building skills as well as focused and results driven.

• Excellent analytical and problem-solving skills. Able to proactively identify opportunities, diagnose problems and develop client-centered and evidence-based solutions.

• Able to translate complex HR policies, processes and recommendations to non-HR professionals.

• Excellent written and verbal communication skills. Capable of managing conflict and conflicting views.

• Proficient in MS Office Suite (Word, Excel, PowerPoint).

• Hands-on experience and certification with HRIS and payroll systems.

• Knowledge of organizational structures, workflow, and operating procedures required.

• Must have knowledge of Labour Regulations, Industry trends and norms.

• Able to operate independently with limited management and drive change and innovation.

• Ability to handle confidential and sensitive information in a professional manner.

• Motivated, with demonstrated ability to influence, lead, as well as collaborate in a team.

Viya Health is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

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