OPERATIONS SUPPORT SPECIALIST in Austin, Texas at Quest Events LLC

The Operations Support Specialist is responsible for supporting daily operational functions within the EventWorks full-service event rental environment. This role plays a critical part in maintaining inventory accuracy, managing internal transfers, processing purchase orders, and providing administrative and dispatch support during peak business periods.

This position is primarily office-based but requires regular interaction with warehouse operations to verify inventory, support order accuracy, and ensure seamless coordination between departments. The Operations Support Specialist must be highly organized, detail-oriented, and capable of working efficiently in a fast-paced, high-volume environment.

Benefits

• 401(k) Safe Harbor with 5% employer match
• Medical, dental, vision, and life/disability insurance offerings
• PTO and Holiday Pay
• Employee Referral Bonus Program
• Annual performance-based pay increases
• Career advancement and leadership development opportunities

Key Responsibilities

• Maintain accurate inventory records for all rental equipment including tents, linens, tables, chairs, and event assets.
• Create, manage, and track internal inventory transfers between warehouses, departments, and event orders.
• Generate and manage purchase orders, ensuring timely ordering and accurate documentation of incoming inventory.
• Monitor inventory levels and proactively communicate shortages or replenishment needs.
• Assist with cycle counts, physical inventory audits, and reconciliation of discrepancies.
• Investigate and resolve inventory variances, working cross-functionally with warehouse and operations teams.
• Verify order accuracy and support equipment readiness for upcoming events.
• Provide dispatch support during peak seasons, assisting with scheduling coordination, routing adjustments, and communication with field teams.
• Maintain accurate records and reporting within inventory and ERP systems.
• Collaborate with warehouse, dispatch, and operations teams to ensure smooth and efficient workflow.
• Occasionally walk the warehouse floor to validate inventory, inspect equipment, and support operational needs.

Qualifications

• 1–3 years of experience in inventory control, warehouse operations, logistics coordination, or a related field.
• Strong attention to detail with a high level of accuracy in data entry and recordkeeping.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Proficiency in basic computer systems and inventory or ERP software.
• Strong communication skills and ability to collaborate across departments.
• Ability to work in a fast-paced, team-oriented environment.
• Comfortable working in both office and warehouse settings as needed.

Preferred Experience

• Experience in the event rental or logistics industry.
• Familiarity with inventory or ERP systems such as IntelliEvent, Point of Rental, RentalWorks, or Goodshuffle.
• Experience creating purchase orders and managing vendor relationships.
• Exposure to dispatch operations or transportation coordination.

Physical Requirements

• Must be able to walk through warehouse spaces and navigate aisles and storage areas.
• Ability to occasionally lift and carry items up to 50 lbs when assisting with inventory or transfers.
• Ability to bend, reach, and stand for extended periods while performing inventory or warehouse support tasks.
• Comfortable working in varying warehouse conditions, including temperature changes.

What We Offer

• Competitive pay.
• Opportunities for growth within operations and logistics.
• Fast-paced and dynamic event industry environment.
• Collaborative and team-oriented workplace.