Access Associate (Full-time, Days) in ROCHESTER, New York at Rochester Regional Health
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Job Description
Description
SUMMARY
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
Job Title: Access Associate
Department: Orthopedics & Sports Med
Location: Rochester General Hospital
Hours Per Week: 40 - Full-time
Schedule: Monday-Friday, 8am-4:30pm
Responsibilities
Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
Billing & Payments. Collect and process payments when applicable
Preferred Qualifications:
2-year degree or equivalent combination of education
One year of customer service experience in healthcare
Intermediate computer skills
Excellent customer service and communication skills
Required Qualifications:
N/A
PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE: $17.85 - $20.00
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.