Hygiene Administrative Assistant at Elmwood Dental Group – Rochester, New York

Elmwood Dental Group is a patient-focused dental practice dedicated to delivering exceptional care with compassion and integrity. We are a fast-paced, friendly, and supportive team that values precision, professionalism, and people.
We are seeking a highly organized, personable, and proactive Hygiene Administrative Assistant to join our team. This role plays a key part in creating a smooth and welcoming patient experience while maintaining an efficient and productive hygiene schedule.

Responsibilities:
- Answer incoming phone calls and assist patients with scheduling and inquiries
- Schedule, reschedule, and confirm hygiene appointments
- Proactively fill open appointment slots to maintain a full schedule
- Check out patients and collect copays/payments
- Assist the Hygiene Manager with daily scheduling coordination
- Contact patients for appointment reminders and follow-ups
- Maintain accurate patient records and scheduling notes
- Provide excellent customer service and ensure a positive patient experience

Qualifications:
- 1+ year of dental or medical office administrative experience preferred
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable handling patient payments and front desk duties
- Experience with dental software preferred
- Positive attitude and commitment to patient care

Benefits:
- Supportive and friendly team environment
- Opportunities for professional growth
- Competitive pay and benefits package