Customer Success Manager, Aerospace & Defense | Manufacturing in United States Embassy at Jobgether

This role offers the opportunity to lead strategic customer success initiatives within a global technology environment.
You will act as a trusted advisor, helping organizations maximize the value of enterprise software solutions and achieve measurable business outcomes.
The position focuses on building strong executive relationships, driving adoption, and ensuring successful customer journeys.
You will collaborate with cross-functional teams to orchestrate delivery programs, manage risks, and identify opportunities for growth.
Working closely with customers and partners, you will influence digital transformation initiatives across complex industries.
This is an impactful role for a customer-focused professional who thrives in collaboration, innovation, and continuous improvement.

The Customer Success Manager will own the customer experience by coordinating internal teams, managing strategic relationships, and ensuring customers achieve their desired outcomes through effective adoption of products and services. The role requires strong leadership, communication, and business acumen to drive long-term customer value.

• Lead customer success programs by orchestrating virtual teams, managing delivery initiatives, and ensuring successful adoption of solutions.
• Build and maintain trusted relationships with senior customer stakeholders and partners, acting as a strategic advisor throughout the customer lifecycle.
• Understand customer goals, business challenges, and success metrics to drive value realization and customer satisfaction.
• Identify delivery risks, escalate issues when necessary, and coordinate with internal teams to ensure effective resolution.
• Support customer modernization journeys by promoting product adoption, new capabilities, and continuous improvement opportunities.
• Lead executive steering committee meetings and provide clear progress updates to internal leadership teams.
• Develop value metrics, measure success program outcomes, and support renewal activities for services and subscriptions.
• Collaborate with sales teams to identify expansion opportunities, references, and customer advocacy initiatives.
• Work with delivery, support, product, and engineering teams to improve customer experiences and resolve complex challenges.
• Maintain regular customer feedback processes and contribute insights to improve products and services.

The ideal candidate is an experienced customer success professional with strong industry knowledge, relationship management capabilities, and experience supporting enterprise technology implementations. They should be comfortable working with executives, managing complex programs, and driving measurable business outcomes.

• Proven experience in customer-facing delivery or customer success roles, ideally within enterprise software environments.
• Strong understanding of Aerospace & Defense or manufacturing industries, including operational trends, KPIs, and business drivers.
• Experience managing complex delivery programs and working with cross-functional teams.
• Ability to influence stakeholders through trust, collaboration, and strong communication skills.
• Demonstrated experience building and maintaining executive-level relationships.
• Knowledge of customer success methodologies, value assessments, and outcome measurement frameworks.
• Understanding of subscription-based services and experience supporting renewal processes.
• Ability to identify business opportunities and collaborate effectively with sales teams.
• Strong problem-solving skills with the ability to manage risks, escalations, and competing priorities.
• Familiarity with enterprise applications and digital transformation initiatives.
• Excellent written and verbal communication skills in English and the local language.
• Bachelor’s degree, master’s degree, or equivalent professional experience in a relevant field.

• Competitive salary range of $125,000 - $140,000 plus bonus opportunities.
• Flexible paid time off, including sick leave and holidays.
• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company contribution.
• Flexible spending account options.
• Life insurance and disability benefits.
• Tuition assistance and professional development opportunities.
• Opportunities for community involvement and volunteering initiatives.
• Flexible and hybrid work options designed to support different work styles and lifestyles.
• Opportunity to work in a diverse, global environment with innovative technology and meaningful customer impact.