Facility Coordinator at Kids Empire USA LLC – La Verne, California

Company Overview

Kids Empire Indoor Playground is a vibrant destination dedicated to providing children and families with fun-filled adventures in a safe environment. Our state-of-the-art facility features interactive play structures designed to stimulate creativity and physical activity while ensuring the highest safety standards.

Position Overview

As a Facility Coordinator at Kids Empire, you will play a key role in maintaining the cleanliness, safety, and functionality of our facilities, ensuring a positive and safe experience for both children and their families. This position includes both weekday administrative duties and active weekend oversight of facility operations.

Weekend Responsibilities

• Monitor 100+ park group chats via Microsoft Teams.
• Respond promptly to all emergency situations and maintenance issues.
• Provide positive feedback to team members and RFIs.
• Dispatch vendors, contractors, landlords, or property managers quickly and appropriately.
• Collaborate with the Director of Facilities and Facility Manager for training and additional weekend support.

Weekday Responsibilities

• Manage all day-to-day administrative tasks and computerized maintenance work order systems (MaintainX).
• Monitor and respond to maintenance communication channels in a timely and efficient manner.
• Troubleshoot issues and coordinate timely resolutions.
• Schedule work orders and provide regular updates on progress.
• Provide direct administrative support to the Director of Facilities.
• Work collaboratively with the Sr. Coordinator and Facility Manager.
• Review and manage daily facility reports and maintenance updates.
• Monitor vendor performance to ensure timely and effective work order completion.
• Research and recruit vendors for new and existing locations.
• Coordinate a high volume of daily work orders and maintenance tasks.
• Provide logistical support for various facility projects.
• Conduct biweekly audits of the MaintainX calendar.
• Manage HVAC-related complaints and thermostat adjustments.
• Support CT (Connect Teams) communication and troubleshooting.
• Update MaintainX work orders and monitor CT performance.
• Demonstrate growth in knowledge of workflows, tools, and processes over time.

Key Areas of Responsibility

• Facility Maintenance: Ensure cleanliness, organization, and full functionality of all critical facility components.
• Dispatch: Quickly dispatch appropriate vendors or property managers in emergency situations.
• Safety Checks: Conduct regular safety audits to ensure play areas and equipment are safe for use.
• Inventory Management: Assist the Warehouse Manager with inventory updates, including equipment and decorations across all parks.
• Vendor Coordination: Schedule and coordinate repair work with vendors and staff.
• Problem Solving: Address recurring facility issues and report problematic trends for corrective action.

Skills and Qualifications

• Exceptional attention to detail.
• Strong verbal and written communication skills.
• Effective problem-solving and critical thinking abilities.
• Highly organized with the ability to manage multiple tasks in a fast-paced environment.
• Fluent in English; bilingual skills are a plus.
• Willingness to work weekends and holidays, as needed.

Physical Requirements

• Must be able to sit for extended periods.
• Repetitive movements required (e.g., computer use, communication

tools).