Onboarding Manager in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Manager based in Canada.

This role offers the opportunity to shape the customer journey for an innovative AI-powered platform designed to help people create professional-quality content effortlessly.
As an Onboarding Manager, you will guide customers through successful adoption, helping them understand product capabilities and achieve value quickly.
You will combine customer education, relationship management, and content creation to deliver exceptional onboarding experiences.
The role involves close collaboration with Customer Success, Sales, Product, and Marketing teams to improve customer engagement and retention.
You will play a key role in building scalable onboarding processes and resources that support both customers and internal teams.
This position is ideal for a proactive, organized professional passionate about technology, learning, and customer success.

In this role, you will be responsible for delivering impactful onboarding experiences, enabling customers to maximize platform value, and supporting internal teams with training and resources. You will act as a trusted partner throughout the customer lifecycle by identifying opportunities, addressing challenges, and driving successful adoption.

• Lead live onboarding sessions and virtual training programs for new customers.
• Educate existing customers on new features, updates, and best practices to increase product adoption.
• Create and maintain customer-facing enablement materials, including training presentations, guides, and workshops.
• Collaborate with Sales and Customer Success teams to ensure smooth customer transitions and consistent experiences.
• Support onboarding and training initiatives for new Customer Success team members.
• Identify customer goals, milestones, and adoption opportunities to help users reach their first value quickly.
• Monitor customer engagement and proactively address potential risks impacting satisfaction or retention.
• Partner with Product and Marketing teams to ensure training resources remain accurate and aligned with product evolution.
• Gather customer insights and contribute ideas to improve onboarding strategies and processes.

The ideal candidate is a customer-focused professional with experience in SaaS onboarding, training, or customer success. You should be comfortable explaining technology clearly, managing multiple initiatives, and creating engaging learning experiences for diverse audiences.

• 2+ years of experience in a customer-facing role, preferably within onboarding, customer success, training, or SaaS environments.
• Strong ability to explain technical concepts in a simple, engaging, and approachable way.
• Experience creating and delivering training materials, presentations, guides, or educational content.
• Excellent organizational skills with the ability to manage multiple projects and deadlines.
• Confidence facilitating live virtual training sessions and customer conversations.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proactive attitude with the ability to identify customer needs and take ownership of solutions.
• Passion for helping, educating, and empowering customers through technology.
• Ability to collaborate effectively with cross-functional teams.

• Opportunity to work with an innovative AI-powered technology platform.
• Remote-friendly work environment with flexibility.
• Chance to directly impact customer satisfaction, adoption, and retention.
• Collaborative environment working across Customer Success, Sales, Product, and Marketing teams.
• Opportunity to contribute to scalable onboarding programs and customer education strategies.
• Professional growth opportunities within a fast-moving technology environment.