Supervisor - Dual CCS/CLTS in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.

Are you a human services professional and strong leader who wants to make a meaningful impact on the lives of children, youth, and families?

We are seeking a CCS/CLTS Supervisor to lead a team of approximately 812 Care Coordinators serving youth with developmental, physical, behavioral health, and/or mental health needs.

This is a great opportunity for someone who enjoys coaching staff, solving problems, building relationships, and ensuring families receive high-quality, person-centered services.

What You'll Do

• Supervise, coach, and develop a team of 812 Care Coordinators.
• Champion family-centered, trauma-informed, strength-based, and culturally responsive care .
• Oversee CCS and CLTS care coordination services and support staff with complex cases.
• Train and onboard new Care Coordinators.
• Monitor documentation, service utilization, authorizations, progress notes, and required reviews.
• Conduct quality assurance audits and ensure compliance with Milwaukee County, CCS/CLTS, and DHS 36 requirements.
• Maintain strong partnerships with Milwaukee County CCS/CYFS, Wraparound Milwaukee, families, and community providers .
• Participate in program meetings, quality improvement activities, and external audits.
• Respond to critical incidents and provide leadership during challenging situations.
• Provide Care Coordinator coverage when needed.

What We're Looking For

You are a great fit if you are a compassionate, organized, confident leader who understands the needs of youth and families.

Required:

• Associate's or Bachelor's degree in human services, social work, psychology, education, sociology, or related field plus 1 year of CCS/CLTS experience ; OR
• Associate's or Bachelor's degree in another field plus 4 years of experience working with the target population, including 1 year of CCS/CLTS experience .
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to work effectively with diverse youth, families, providers, and community partners.
• Experience with electronic health records and Microsoft Office.
• Ability to work independently while providing strong team leadership.
• Valid driver's license and ability to drive for community-based work.

Why This Opportunity?

Your leadership matters. In this role, you'll directly support the professionals who help youth and families access the services and resources they need to thrive in their homes and communities.

You'll have the opportunity to:

• Lead and mentor a dedicated team
• Make a measurable difference for youth and families
• Build strong community partnerships
• Grow your leadership and clinical/program expertise
• Work in a mission-driven, collaborative environment

Work Environment

This position combines office, remote/computer, and community-based work. Some visits occur in youth and families' homes and communities. The position averages 40 hours per week , with some evening/weekend flexibility based on program needs.

Ready to lead with purpose? Apply today!

We are looking for a leader who brings compassion, accountability, and a genuine commitment to helping youth and families succeed.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

WCS is seeking a compassionate and experienced human services leader to join their mission-driven team as a CCS/CLTS Supervisor. In this role, you will lead, coach, and develop a dedicated team of 812 Care Coordinators who provide vital support to children, youth, and families navigating developmental, physical, behavioral health, and mental health needs. This position is ideal for a collaborative professional who is passionate about trauma-informed, family-centered care and empowering individuals to overcome systemic barriers.

As a supervisor, you will provide direct oversight and mentorship to your team, guiding staff through complex cases, leading onboarding and training, and conducting quality assurance audits to ensure full compliance with Milwaukee County, DHS 36, and program-specific standards. You will also maintain critical partnerships with community providers, Wraparound Milwaukee, and local agencies while supporting quality improvement initiatives and handling critical incidents.