Case Manager - Targeted Case Management (TCM) in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.
• Youll work in a culture that values a culture of belonging, collaboration, and compassion .

The Targeted Case Management (TCM) case/care manager position offers support to adults with co-occurring substance use and serious/persistent mental illness in the community. Various services provided include symptom monitoring, ongoing assessment and treatment planning, crisis intervention services, case management, and medication monitoring. The case manager plays a vital role in assisting the individuals served to be independent and successful in the Milwaukee community.

Essential Duties and Responsibilities

In an efficient/effective manner, case managers are responsible for locating, managing, coordinating, and monitoring all services and informal community support needed by participants and their families (may include assessment, case planning, monitoring and review, advocacy, and referral)
Aid participants with activities of daily living to include coaching or finding resources in the areas of housing, independent living skills, money management, vocational/educational pursuits, scheduling and transportation to appointments, etc.
Act as the single point of contact by coordinating the efforts of all professionals and paraprofessionals involved with each individual and mobilize resources in and outside the office to assist in achieving treatment plan goals
Conduct home visits and transport participants in the community, using personal vehicle or agency van as needed
Maintain accurate and timely documentation in the form of assessments, community treatment plans, progress notes, etc. as required
Responsible for formulation of appropriate discharge planning
Assist participants with money-related issues and coordination with payee services
Encourage and develop natural supports for participants, including family members, neighbors, friends, etc.
Attend and participate in staffings and in-services/team meetings, mandatory trainings, and consultations with the APNP and TCM Psychiatrist
First shift work (8am-4pm), but position does require some extended hours
Assist with participant coverage for co-workers as needed/directed
Other job-related duties that may be necessary to carry out the responsibilities of the position

Required Qualifications
Bachelors Degree and 1-2 years social work experience is preferred
No convictions or license revocations that would fail a caregiver background check
Valid drivers license, automobile, and sufficient insurance to meet agency requirements

Knowledge, Skills and Abilitie s
Good clinical skills, especially related to mental health and substance use disorders
Knowledge of DSM V, psychotropic medications, and their side effects
Ability to communicate and work effectively in a positive manner with a diverse population of staff and participants
Ability to respond appropriately in crisis situations, including de-escalation
Demonstrate cultural sensitivity, professionalism, and strong interpersonal skills while representing the agency both internally and externally
Ability to manage change, think critically, and be solution-oriented when dealing with situations as they arise in a fast-paced environment
Good organizational and computer/typing skills
Effective time management skills and the ability to multitask to meet various deadlines
Commitment to the case manager role and the participants we serve
Ability to set professional boundaries with ethics and integrity
Work as a team member who participates productively while also managing independent duties and responsibilities
Ability to assist participants minimally or set them up with resources that can assist with activities of daily living such as shopping, cleaning, and cooking
Sense of humor

PHYSICAL DEMANDS:
Position is based in an office setting with about 60% of the time in the community, including transporting participants and home visits; must be able to go up and down stairs and lift/carry 20 pounds to periodically assist participants with various tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:
Work is performed both in a busy treatment environment, as well as in the community where participants symptomatology may be evident; some of the work is done sitting at desk using a computer; requires outreach in the community and clients homes; much of the outreach is done in the inner city/Milwaukee County; up to 5 hours per day may be spent driving; hours average 40 per week, but a flexible schedule is required to meet the needs of staff and those we serve.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Wisconsin Community Services (WCS) is seeking a Targeted Case Manager to support adults in the Milwaukee community living with co-occurring substance use and serious or persistent mental health challenges. In this mission-driven role, you will act as the single point of contact to coordinate comprehensive care, monitor symptoms, and help participants build independence. Your work will directly contribute to a supportive team culture centered on justice, compassion, and systemic equity.

You will be responsible for locating, coordinating, and monitoring essential community services, developing treatment plans, and assisting participants with daily living activities such as housing, money management, and transportation. This community-based position involves conducting home visits, maintaining accurate documentation, facilitating discharge planning, and collaborating with a multidisciplinary team of professionals and natural supports. The standard work schedule is first shift (8:00 AM 4:00 PM) with occasional extended hours required.