IT Business Analyst II in Charlotte, North Carolina at Boy Scouts of America - Supply Group

We are seeking an experienced IT Business Analyst II to serve as a critical liaison between business stakeholders and Information Technology teams. This role partners closely with business units to understand operational needs, evaluate current processes, and translate business requirements into effective technical solutions that align with organizational strategy.
The IT Business Analyst II combines strong business domain knowledge with technical acumen to improve systems, streamline processes, and support the full system development lifecycle—from discovery through implementation and testing.

What You’ll Do:
Business Analysis & Requirements Gathering

• Partner with business units to understand operational goals, challenges, and technology needs
• Gather and analyze requirements using interviews, workshops, document analysis, workflow analysis, and use cases
• Translate high‑level business requirements into clear, detailed functional specifications
• Evaluate information from multiple sources, identify gaps, and resolve conflicting inputs
• Distinguish user requests from underlying business needs

Solution Design & Delivery

• Collaborate with developers, architects, and subject matter experts to define technical solutions
• Support system design by balancing usability, performance, and business priorities
• Assist with business process redesign and documentation for new or enhanced systems
• Provide support throughout the System Development Life Cycle (SDLC), including testing and implementation
• Manage and communicate changes to requirements as solutions evolve

Stakeholder Collaboration

• Act as a trusted advisor to both technical and non‑technical partners
• Facilitate communication between business units and IT from initial requirements through final delivery
• Educate IT teams on business unit priorities, strategies, and operational context
• Stay current on technology trends and recommend solutions that improve business outcomes

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 5+ years of experience in IT business analysis or a related role
• Strong experience with business analysis methodologies and best practices
• Proven ability to produce functional specifications and business documentation
• Experience translating business needs into technical requirements
• Strong analytical, problem‑solving, and critical‑thinking skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience supporting enterprise IT systems and applications
• Familiarity with business process modeling tools and techniques
• Experience working in cross‑functional, multi‑stakeholder environments
• Knowledge of current technology trends and their practical business applications

Key Competencies

• Requirements elicitation and documentation
• Business process analysis and improvement
• Functional and technical translation
• Stakeholder communication and negotiation
• Change management and ambiguity navigation
• Attention to detail and quality delivery

Work Environment

• Office‑based role with standard business equipment
• Primarily sedentary with occasional standing or movement

Scouting America is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.