JOB SUMMARY / DESCRIPTION

The Technical Support Analyst is responsible for providing exceptional support to ECRS customers by troubleshooting and resolving a wide range of software and hardware issues through remote support. This role involves documenting support tickets, identifying bugs, and ensuring the fastest possible resolution while maintaining empathy, courtesy, and professionalism. The analyst will process and manage support tickets in alignment with ECRS policies and standards, delivering excellent technical support to meet customer needs.

RESPONSIBILITIES

QUALIFICATIONS

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

ABOUT ECRS:

ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.

We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.