Gator’s Dockside Server Job Description

Description

A Server is responsible for representing Gator’s Dockside by providing guest service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. S/he will work directly with other team members to ensure that the guests' visit meets our Mission.

Requirements
ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES

•Arrives to work on time as scheduled in full uniform
•Greet guests in a warm and friendly manner while also acknowledging all guests that come within five feet
•Follows the 12 steps of service as defined in Gator’s University, including informing our guests about our Dockside Rewards Program
•Provides highest level of service by adhering to all Gator’s Dockside service standards
•Fulfills all job responsibilities in order to contribute to the mission of a “great dining experience from beginning to end” for our guests
•Serves alcoholic beverages in accordance with company standards and state alcohol service requirements
•Work directly with other FOH team members to ensure all of the guest's needs are fulfilled in a timely manner
•Ensure menu knowledge to address guests questions; including food allergy issues
•Proper food handling and sanitation of work areas; to include ensuring cleanliness of restrooms upon departure
•Interact with guests to create a neighborhood family restaurant environment
•Accomplishes all running and end of shift side work; including ensuring work areas are stocked and ready for the next scheduled server to take over
•Notifies management immediately of any potential issue with guests, team members, and/or long ticket times
•Always do the R.I.G.H.T. thing!

Required Skills & Education

•Desire to provide WOW service throughout the entire shift
•Strong communication skills and the ability to work alone as well as with a team
•Ability to multitask and work in a fast paced environment
•Ability to work with numbers and handle cash
•Team Members must be 18 years of age at the time of hire

Physical Demands

The Server is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:
•Remain standing for extended periods of time
•Bending, squatting, and lifting, up to 30 lbs., for short distances
•Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations