Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

The Geriatric Services Front Office Assistant is responsible for Geriatric Services front office duties which primarily includes but is not limited to: provide initial contact between the patient and the office, coordinating patient care through scheduling, registration, file maintenance and billing procedures. In addition, will provide clerical and administrative support to the Geriatric Services program.

FUNCTIONS OF THE POSITION:

• Serve as the initial contact for all patients, family members and visitors, providing clear directions, answering questions, and ensuring a warm and professional welcome upon arrival.
• Confirm and update patient demographic information at each visit, including address, phone numbers, emergency contacts, and communication preferences.
• Utilize the EMR system to record check-in times, notate cancellations or no-shows, and ensure all documentation is correct and current.
• Ensure that all necessary forms, consents, and identification documents are collected, scanned, and securely stored in the EMR. This includes HIPAA forms, privacy notices, and any other paperwork required by regulatory bodies or insurance providers.
• At each visit, verify the patient’s insurance information by checking benefits, eligibility, and coverage limitations. This can involve contacting insurance companies directly, using online portals, and cross-referencing provided documentation.
• Record any changes in insurance carriers, policy numbers, or coverage details into the EMR. Ensure that new cards or details are properly scanned and attached to the patient’s record.
• Confirm that the patient’s insurance plan is active for the date of service and determine any copays, deductibles, or coinsurance responsibilities.
• Proactively address flagged issues such as inactive policies, missing referral authorizations, or out-of-network coverage, contacting patients or payers as necessary to facilitate resolution before the appointment.
• Process payments from patients, including copays, outstanding balances, and point-of-service fees. Provide receipts, answer questions about charges, and maintain a professional demeanor during financial interactions.
• Maintain strict confidentiality of patient information and records in accordance with HIPAA and office policies.
• Exhibit strong written and verbal communication skills, facilitating effective interactions with patients, providers, payers, and team members.
• Show initiative and resourcefulness in resolving administrative, technical, and interpersonal challenges.
• Provide high-quality customer service, fostering a welcoming and supportive environment for all patients and visitors.

OTHER DUTIES:

• Participate as a team player, collaborating with medical assistants, nurses, providers, and other administrative staff to ensure the highest quality of care and service.
• Professional Development: Engage in ongoing professional development by attending required meetings, training sessions, and workshops to enhance skills and knowledge relevant to the role.
• Assume other tasks as assigned, demonstrating flexibility and a willingness to support practice operations as needs arise.

SKILLS REQUIRED FOR SUCCESS:

• High School Diploma or equivalent.
• Prior office experience preferably in a medical setting.
• Basic knowledge of computer skills.
• Basic medical terminology preferred.
• Strong customer service skills

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.