The Pharmacy Data Entry Training Technician is an experienced pharmacy technician or healthcare educator responsible for developing, maintaining, and delivering training for the Pharmacy Data Entry team. This role focuses on pharmacy benefit manager (PBM) claims adjudication, audit readiness, and consistent, compliant execution of workflows across client and manufacturer programs. The Training Technician provides systems training for the pharmacy management system (PMS) and inventory systems, supports new hire onboarding, leads refresher training, and partners with pharmacy leadership and quality/compliance teams to drive accuracy, documentation quality, and operational efficiency.
Responsibilities

• • Develop, maintain, and deliver onboarding and ongoing training for pharmacy data entry technicians, including workflow best practices, quality standards, and productivity expectations.
  • Serve as a subject matter expert and trainer for PBM claims adjudication, including interpreting payer messaging and resolving common rejections (e.g., coordination of benefits, refill too soon, quantity limits, DUR, prior authorization requirements, and plan limitations).
  • Train and reinforce audit readiness practices, including complete and consistent documentation, SOP adherence, record retention expectations, and preparation of evidence for internal and external audits.
  • Provide training on manufacturer and client program requirements (e.g., patient support programs, bridge/quick start processes, copay assistance, and other program-specific documentation) to ensure accurate processing and compliance.
  • Deliver systems training and user support for the pharmacy management system (PMS), inventory systems, and related tools; assist with new feature rollouts and workflow updates.
  • Partner with Pharmacy Data Entry leadership, Pharmacists, Quality, Compliance, and Operations to identify training needs based on error trends, audit findings, policy changes, and operational priorities.
  • Conduct and document competency assessments (skills checklists, observations, and targeted quality reviews) for new hires and tenured staff; recommend coaching plans and follow-up activities.
  • Provide one-on-one coaching and remediation for technicians to improve accuracy, documentation, and adjudication performance; escalate recurring concerns per established processes.
  • Create and maintain training materials (SOPs, job aids, quick reference guides, tip sheets, and presentations) with appropriate version control and accessibility.
  • Support change management by communicating process changes, delivering refresher training, and monitoring adoption to ensure consistent execution across shifts.
  • Maintain training records, completion tracking, and supporting documentation in alignment with audit and regulatory requirements.
  • Participate in process improvement initiatives to reduce rework, prevent order delays, and improve the end-to-end data entry and adjudication experience.
  • Maintain operational proficiency by performing data entry and/or claims adjudication tasks as needed to stay current and support coverage during peak volumes.
  • Follow HIPAA and privacy law guidelines, maintain confidentiality, and model professionalism while promoting a culture of quality, safety, and continuous learning.

• The above duties are meant to be representative of the position and not all-inclusive.

QualificationsMINIMUM JOB REQUIREMENTS:

• High School diploma or equivalent
• Kentucky Pharmacy Technician Registration (active and in good standing) preferred
  • Kentucky requires a licensed pharmacy technician to be over the age of 18.
• Minimum of two (2) years of experience supporting prescription order entry and PBM claims adjudication in a specialty and/or high-volume pharmacy environment
• Demonstrated ability to train, coach, or mentor peers; strong computer proficiency including the pharmacy management system (PMS), inventory systems, and Microsoft Office Suite (PTCB certification preferred)

PREFERRED EDUCATION AND EXPERIENCE:

• Experience developing training materials and/or delivering structured training for PBM claims adjudication, audit readiness, and manufacturer program workflows; quality auditing or compliance support experience preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Advanced knowledge of medical terminology (including sig codes and other pharmacy-specific terminology) brand and generic names of medications, and general pharmacy terminology
• Strong understanding of PBM claims adjudication workflows, payer messaging, and common rejection resolution
• Working knowledge of client and manufacturer program requirements, including required data elements and documentation expectations
• Strong understanding of audit readiness, documentation practices, and the importance of SOP adherence in a regulated pharmacy environment
• Demonstrated ability to teach and coach adult learners, facilitate group training, and provide constructive, actionable feedback
• Ability to develop clear, user-friendly training materials (SOPs, job aids, and presentations) and maintain version control
• Advanced computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable
• Ability to read, write, speak, and understand the English language.
• Excellent verbal and written communication skills
• Excellent interpersonal skills with the ability to build credibility and rapport across teams
• Excellent problem-solving, organization, and time management skills
• Attention to detail and ability to recognize subtle differences in names and numbers
• Ability to work independently with little supervision, while collaborating effectively with cross-functional partners
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations

PHYSICAL REQUIREMENTS:

• Location of job activities 100% inside
• Noise and / or vibrations exposure
• Occasional lifting 20 lbs.
• Sit for prolonged periods of time
• Hand-eye coordination and manual dexterity
• Sufficient to operate standard office equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.