Learning Experience Designer at Fortera Federal Credit Union – Clarksville, Tennessee

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.

Responsible for designing, developing, and delivering new and existing training content that leverages adult learning theory to develop effective training programs. Manages the Fortera Library, including creating and maintaining the organization-wide Standard Operating Procedures (SOP) Library, ensuring accurate content is uploaded to the LXP/LMS. Serves as an internal consultant on design and implementation of strategic project initiatives regarding people, systems, and structure.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for instructional design:

Consults with Learning Partners:

Assumes responsibility for related duties as assigned.

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy, genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law.

Please be advised, visa sponsorship is not available for this position.

Education/Certification:

• Bachelor’s degree in Education, Instructional Design, Business, Human Resource Management or a related field; or an equivalent combination of education and experience.
• CTT or ATD Certification required; or must be able to obtain within 18 months

Required Knowledge:

• Knowledge of adult learning training techniques, systems and resources.
• Working knowledge of SharePoint.
• Demonstrated proficiency in MS Office.
  

Preferred Knowledge:

• In-depth knowledge of learning theories and instructional design models.
• Knowledge or understanding of learning theory standards such as SCORM and AICC, as they relate to eLearning courses in an LMS.
• Proficiency in multimedia tools including Camtasia, Canva, and Articulate.
• Understanding of job functions and operations at all levels of the Credit Union.
• Prior banking/credit union experience and knowledge of regulatory compliance.
• Symitar system knowledge.
  

Experience Required:

• 4 to 7 years’ progressive experience in training-related positions.
• 3 years’ successful training and content development experience preferred.

Skills/Abilities:

• Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.
• Excellent oral, written, and interpersonal skills. Responsive to internal and external inquiries.
• Ability to write clean emails, simple correspondence, training manuals, handouts, and step-by-step training procedures.
• Ability to communicate complex subjects in a clear and interesting way.
• Ability to effectively influence others to achieve objectives.
• Ability to speak in public, at ease moderating or presenting to both large and small groups.
• Ability to effectively engage trainees in discussions during educational sessions.
• Strong analytical and problem-solving skills. Attentive-to-detail.
• Ability to use a PC, related software and standard office equipment.
• Proficient in Microsoft Office Suite.
• Ability to thrive in a highly collaborative team environment and work in a cooperative manner with others.
• Displays leadership and appropriate decision-making abilities.
• Excellent organizational and project management skills demonstrated by timely task completion and quality deliverables.
• Ability to meet deadlines and maintain effective and efficient workflow in a fast-paced environment.
• Professional dress, appearance and attitude.
• Local hybrid role with an office located in Clarksville, TN.
• Ability to travel to various locations to train as needed.
• Regular and predictable attendance required.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Finger Dexterity:

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking:

• Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

Grasping:

• Using fingers and palm on an object.

Repetitive Motion:

• Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing: .

• Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities:

• Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

• Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None:

• No hazardous or significantly unpleasant conditions (such as in a typical office).
• Frequent local travel.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:

• Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.

Mathematics Ability:

• Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability:

• Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and make professional presentations.