SUMMARY: Under general direction, the Training & Development Specialist (TDS) has three key responsibilities; 1.
Ensure that technical and computer-based training is effective and useful; 2. Support ongoing clinical education and training with LMS management; 3. Provide communication support and review to include writing, editing, brand formatting, marketing, and publication assistance for abstracts, articles, presentations, and Department training. The TDS does this by focusing on five core activity sets: (1) Serve as a key training development, delivery, and content resource;(2) Provide final review for all publication materials pertinent to the Department of Clinical Education;(3) Ensure appropriate on-boarding process and socialization for new employees to LMS/NNO;(4) Oversight of patient/family education materials content;and (5) Perform related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification; however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Acts as the Patient/Family Education content Liaison between the vendor and AHS.

2. Becomes an expert user and serves as a subject-matter expert for the LMS system.

3. Establish and maintain a systematic process and documentation to support, evaluate, and report on progress of new hire training for EHR competencies and professional development of staff.

4. Function as the main internal administrator for the LMS for EHR system training, tracking and reporting. Acts as liaison between organization, IT, and vendors for systems training/optimization.

5. May provide project management and support for change management process involving EHR system upgrades, communications and publication design, development, and marketing online and in print.

6. Provide on-boarding systems training and support for newly hired employees who require LMS/NNO/ongoing competency training.

7. With content provided by SME’s, makes changes to LMS as necessary without vendor intervention, using content development tools like Captivate, Camtasia, Jing and/or other content development tools. Determines what content changes the vendor should handle.

MINIMUM QUALIFICATIONS:

> Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree in business, communications, healthcare, or related field. Master’s degree preferred in IT, business systems, training, organizational behavior, or organizational change.

Minimum Experience: Five years designing, developing, implementing, and evaluating training (using adult learning principles) and providing ongoing project management support with learning systems (e.g., Oracle); at least 1 year of experience working with an LMS system. One year experience training and support for continuing education and process development.

Minimum Experience: Two years working with content authoring tools such as Captivate, Camtasia, Jing and/or other content development tools.

Previous experience working closely with/or training clinicians in a hospital or outpatient setting, or clinical experience in a hospital or outpatient setting as a Medical Assistant, Nurse, Therapist, or Physician is desired.