Position Title: Ways to Work Program Manager

Location: Richmond, VA

Benefits:

• Salary Range:$53,560-$64,375
• Over 5 weeks of Paid Time Off and Holiday Pay to use at your discretion
• Medical, Dental, and Vision
• Flexible Spending Account (FSA)
• 403(b) Retirement plan with company match and contribution
• Tuition Reimbursement
• Professional development opportunities
• Life insurance, Short Term and Long Term Disability insurance

Summary: Are you passionate about empowering individuals to achieve financial independence? As the Ways to Work Program Manager, you'll play a pivotal role in helping low-to-moderate income individuals gain access to fair-interest vehicle loans, improving their financial stability, and moving toward greater self-sufficiency. You’ll serve as the local expert, guiding participants through the lending process, providing ongoing financial coaching, and connecting them with valuable community resources. If you’re driven by making a difference in your community and have a talent for building relationships, this is the perfect opportunity for you.

Success In This Role Looks Like:

• Fostering Relationships: Build strong, trusting relationships with program participants by providing consistent, empathetic financial coaching and case management from the pre-screening process through loan pay-off.
• Community Engagement: Actively participate in community events and collaborate with local partners to increase awareness of the program, driving new participant referrals and expanding the program’s impact.
• Guiding Participants: Clearly explain the program to potential participants, assist them in navigating the application and vehicle selection process, and offer support to those who are not loan-ready to prepare them for future opportunities.
• Ensuring Success: Work closely with the Loan Team to support participants in maintaining their loans, managing crises, and overcoming obstacles, ensuring high rates of loan repayment and credit score improvement.
• Providing Education: Lead educational workshops within the community, offering participants valuable insights into vehicle ownership, financial literacy, and other key topics. Collaborate with community partners to bring in guest speakers and build a network of resources.
• Tracking Outcomes: Accurately document participant progress and success stories using appropriate software, contributing to program data and helping to secure ongoing funding and support.
• Collaborating with the Team: Work effectively within the statewide team to align on goals, share best practices, and contribute to the program's success.

Career Path:

• This role is an excellent opportunity for growth within the field of social work and financial coaching. Starting as a Ways to Work Program Manager, you’ll gain hands-on experience in case management, financial education, and community outreach. This role can pave the way for advanced positions within program management, financial counseling, or community development. HumanKind values professional growth and offers opportunities for further training and leadership development within the organization.

What You Bring To The Team:

• Compassion and Expertise: You have a strong background in social work or a related field, with at least 3 years of experience working with low-to-moderate income individuals. Your ability to provide non-judgmental, culturally humble support will be key in building trust and rapport with participants.
• Community Knowledge: As an expert in your local community, you understand the unique needs, strengths, and resources available, allowing you to connect participants with the right support networks.
• Financial Coaching Skills: Your experience in financial coaching, goal planning, and crisis intervention will empower participants to take control of their financial futures.
• Strong Communication: You excel in both verbal and written communication, capable of engaging diverse audiences and working collaboratively with the statewide team.
• Organizational Ability: You’re a self-starter who can manage multiple projects, deadlines, and responsibilities while maintaining a high level of accuracy and attention to detail.
• Passion for Making a Difference: Above all, you’re driven by a commitment to helping others achieve their goals and improve their lives. Your dedication to this mission will be reflected in the success of the program and the lives you impact.
• Bachelor’s degree in Social Work or a related field, or an equivalent combination of education, related work experience, and lived experience.

Why Join HumanKind:

HumanKind is a non-profit human services organization that has been serving children and families for more than 120 years. We offer programs and services that instill hope and equip people with the tools to build a strong foundation for life.

With an emphasis on inclusion, we help individuals and families who face any number of life’s challenges. Our programs cover everything from financial education to foster care, from early childhood resources to services for adults with developmental disabilities.

HumanKind’s unique workplace culture is what sets us apart and makes us a Best Place to Work. We recognize that this culture exists because of our values. We acknowledge that we are humans on this journey, and none of us have fully arrived, but we are committed to striving and aspiring toward living out our values each day.

We Value:

• Actively working for equity and inclusivity, practicing humility and curiosity, taking responsibility, continuously evolving for change.
• Prioritizing caring for our people, fostering a nurturing environment, celebrating small wins, acknowledging challenges, embracing innovation and adaptability.
• Nurturing growth in ourselves and others, leveraging strengths, equipping with tools for success, fostering a positive learning environment.
• Staying mission-focused, serving with empathy, putting egos aside, upholding ethics, communicating openly, providing support, and encouraging feedback.