Hopeworks is a social enterprise that uses technology, healing, and entrepreneurship to transform lives; on average, over 99% of young adults (aged 17-26) entering Hopeworks are unemployed, making less than $400 annually. Young adults completing the Hopeworks program make, on average, over $43,000 annually, with an almost 90% 12-month retention rate in their jobs. That is the Hopeworks difference.
Our unique trauma-informed approach, combined with high-demand, high wage technical training and paid work experience in Web Design and GIS helps young people not only get the job, but keep it, transforming their lives and the lives of their families.

Position & Responsibilities:

The primary task of the Training Room Manager is to oversee the day-to-day operations of the training room. The Training Room Manager supports and encourages trainees, guiding them through the training curriculum, monitoring their progress and connecting them to other opportunities available at Hopeworks. The Training Room Manager also demonstrates the Hopeworks culture of learning to learn, sharing, and respect for others.
Supervisory Responsibilities: ● Oversee the daily operations of the training room, ensuring a structured, supportive, and professional environment.● Conducts performance evaluations and Job Readiness Assessments that are timely and constructive. Overview of Position:● Creatively work with trainees to advance them through the curriculum using the “learningto learn” model.● Ensure that all trainees receive the training and feedback necessary to becomeHopeworks tour guides and representatives.● Supervise the Training Room Specialists and support them in holding traineesaccountable to workplace culture and expectations.● Support young adults in preparing for tech-related networking events.● Identify and celebrate a trainee of the week and trainee of the month.● Complete job readiness assessments with all trainees at least three times, but more asneeded, throughout their training room experience.● Ensure that young adults receive regular and consistent coaching on both technical andprofessional skills so that they are ready for professional opportunities post-training.● Record all relevant trainee information in Salesforce.com every day, including outcomesas young adults complete sections of the training.● Ensure that young adults are managing their daily schedules in collaboration with CareerReadiness and Community Resource Specialists.

Requirements:
● Experience teaching in community-based or school settings.● Proficient in applications and software such as G-Suite, WordPress, HTML, Photoshop,and Google Applications.● The ability to communicate and teach non-technical users is a must.● Excellent communication (oral and written), interpersonal, organizational, andpresentation skills.
At essence, the perfect candidate:● Is high energy, and would rather spend the day coaching and cheering than sitting inmeetings.● Is action-oriented, and not satisfied until they have exceeded the goal.● Loves interacting with young adults, both to celebrate their successes and to challengethem to improve.● Is goal-oriented and tracks and measures progress through measurable outcomes.● Is a true cheerleader and coach, able to manage both individual relationships andgroups.
A few other qualities we're looking for include:
● Open to training in trauma-informed care approach, which may require shifting previousworkforce patterns and perspectives to adapt to a trauma-informed methodology.● A natural supporter – eager to jump in and help out wherever it's needed.
Key Performance Measures:
Activity Metrics● Average Keystone Modules completed per week● Number of JRAs completed per week

Outcome Metrics● Training Retention Rate● Number of young adults Completing Training● Number of young adults Offered internships● Walk-in Retention Rate