This is not a remote position. It is based in the Allentown, PA area.

At People First, we’re proud to serve the Lehigh Valley as a member-focused, community-driven credit union. We offer more than just a job — we offer a supportive workplace culture, excellent benefits, and the opportunity to make a meaningful impact in the community where you live and work. Join a team that values people, purpose, and collaboration.

The Universal Banker position performs Teller and Lending (Platform) duties. We are looking for a Universal Banker for our 6th Street location. Assist new and existing members with their financial needs, performing a variety of duties that support branch sales and operations. Consistently provide an atmosphere of exceptional member service. Confidently performs transactions for members regarding all share, loan products, and services. Consult with members and provide solutions to match their needs. Responsible for adhering to all credit union policies, procedures, deadlines, and all applicable federal regulations.

Duties and Responsibilities

• Delivers an exceptional member experience by actively listening to our member’s needs through various communication channels. Uncovers financial solutions through conversations and recommends credit union products and services that support the member's financial goals. Maintains current knowledge of all credit union services, policies, and promotions. Completes transactions with minimal errors according to established Credit Union policies, procedures and regulations.
• Analyze and process loan applications. Obtain necessary documentation for each loan type and submit completed loan requests to loan officers for approval.
• Assists members with opening, servicing, and closing of credit union accounts. Enroll members in credit union programs and services, providing accurate information, guidance, and documentation on products selected.
• Performs a variety of miscellaneous tasks including keyboarding, filing, computer input and answering the phone.
• Assists members and potential members through all communication channels; answers questions about products, services, and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Performs Teller/Senior Teller/Member Relations Associate duties/responsibilities when needed. Travels to branches when needed.

Benefits

• Paid time off
• 401k Plan
• Travel reimbursement
• Telemedicine

The schedule for the position is below:

• Monday - Friday: 9:30 am - 2:30 pm
• One Saturday per month at another location: 8:45 am - 12 pm

Qualifications:

• Bilingual (English and Spanish) Skills Required
• Lending experience is required
• High school diploma or GED required
• Must be willing to travel to all branches
• Professional, well-developed interpersonal skills essential for servicing Credit Union members and projecting a positive image as a credit union representative.
• Excellent written and verbal skills
• Ability to prioritize and manage multi-functional tasks.

People First provides equal employment opportunity to all employees and applicants for employment. People First prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.