Branch Specialist III in Towson, Maryland at Peake Federal Credit Union

About Us

At Peake Federal Credit Union, we're committed to building lasting relationships and being an indispensable financial partner for our members. We proudly serve thousands of members through our branches, digital banking services, and contact center. Every interaction is an opportunity to build trust, provide exceptional service, and make a positive difference.

We're equally committed to creating a workplace where employees are empowered to grow, collaborate, and make a meaningful impact. If you're looking for a career with purpose, a supportive team, and opportunities to grow, we'd love to hear from you.

Position Summary

Branch Specialists (III) provide Teller services and deposit account services of moderate to high complexity to members. This role requires a flexible individual who is able to travel to and work in all branches on an as needed basis, sometimes without prior notice. Branch Specialists (III) work in both the Teller and Member Service Departments and move between roles frequently. They may also work in the Contact Center on an as needed basis. They process monetary (Teller) transactions, enroll new members, open and service deposit accounts, provide technical assistance with electronic banking systems, and proactively engage with members to identify their needs and assist them in achieving their financial goals. Perform duties of the Branch Manager when assigned.

What You’ll Do

• Provide Teller services and deposit account services of moderate to high complexity to members.

• Process monetary (Teller) transactions.

• Enroll new members.

• Open and service deposit accounts.

• Provide technical assistance with electronic banking systems.

• Proactively engage with members to identify their needs and assist them in achieving their financial goals.

Work Schedule

This is a full-time nonexempt position. Work schedules are established by the manager to meet operational and member service needs. Employees are expected to be present during designated core business hours, with start and end times varying based on departmental requirements. Additional flexibility, including occasional evenings or Saturdays (if applicable), may be required to support business operations.

What We’re Looking For

Required Qualifications

• This position requires a diploma from a public or accredited private high school. A high school equivalency diploma (GED) may be substituted for the required education.

• Ability to perform basic mathematical functions such as adding, subtracting, multiplying, and dividing.

• Proficient use of personal computers, internet applications, web browsers, e-mail, and various Windows-based software applications including word processing.

• Ability to operate standard office equipment including but not limited to fax machine, photocopier, telephone, and 10-key adding machine.

• Ability to develop and maintain effective working relationships with others; demonstrate courtesy, empathy, and politeness.

• Ability to meet member needs, build productive member relationships, and take responsibility for member satisfaction.

• Ability to work cooperatively with others to achieve common goals.

• Ability to make objective decisions and follow systematic procedures to solve problems.

• Ability to maintain firm adherence to Credit Union values and principles even in the face of pressure to compromise.

Preferred Qualifications

• Cash handling experience in financial services, retail sales, or a similar environment is preferred.

• Two years of customer service experience, preferably in a financial institution, is preferred.

Other Requirements

This job requires the ability to work at all three of our branches (located in Towson and Perry Hall, MD), sometimes traveling between branches without prior notice. Reliable transportation is required. Proof of driver’s license and auto insurance coverage on the vehicle used must be provided following a conditional offer of employment.

Salary Range

The salary range for this position is $24.60 to $36.90 per hour, with a midpoint of $30.70. This range reflects current market compensation data and our commitment to competitive, equitable pay. The starting rate is based on the applicant’s relevant experience, qualifications, and internal equity considerations. Most new hires are offered a starting rate between the minimum and midpoint of the range, although placement elsewhere in the range may be appropriate based on the candidate’s qualifications and experience.

Why Join Peake?

At Peake, we value our employees and are committed to providing a workplace where you can grow, contribute, and succeed. We offer:

• Competitive compensation

• Meaningful work serving our members and community

• Medical, dental, and vision insurance

• 401(k) retirement plan with employer contribution

• Paid time off and holidays

• Professional development opportunities

• A collaborative and supportive team environment

Benefits and eligibility vary based on employment status and other factors.

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check, including a criminal history review and credit check, as permitted by applicable laws and regulations.

Equal Opportunity Employer

Peake Federal Credit Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.