At DeBordieu, the Blue Heron stands as the central hub for beach and pool day essentials, offering a plethora of amenities to enhance the coastal experience for our members. To add on to the overall experience, Blue Heron boasts a wood-fired pizzeria, where members and their guests can savor delectable, customized pizzas, savory wings, and an array of beach-inspired dishes from its diverse lunch menu. With its comprehensive offerings and convenient location, the Blue Heron epitomizes convenience and relaxation for all beachgoers.

The Counter Attendant at Blue Heron is an essential part of the food and beverage (F&B) team and serves as the face of customer service to our members and guests. This is a professional role who works collaboratively with the team to create a positive dining experience. To be successful in this role, please read the following job summary. We do encourage anyone, even with little to no experience, to apply as long as one comes with the willingness to learn and instills the passionate drive to deliver hospitality aligning with our culture. We are willing to train the right person. We hope you take this wonderful opportunity to work in an environment like no other—one that comes with a spectacular view next to the ocean.

Being an employee member at DeBordieu Club comes with a unique work environment where one can gain valuable experience and skills from one of the most reputable employers in Georgetown, South Carolina. It is the place to build meaningful and lasting connections with our members alongside networking with our work community filled with newfound and potential friendships, colleagues, leaders, and mentors in the industry.

We also offer awesome benefits and perks for our seasonal staff including employee meals, employee parking, occasional golf and tennis privileges, employee parties, discounts, recognition incentives, and more!

Job Knowledge, Core Competencies and Expectations

• Promotes DeBordieu Club’s legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.
• Consistently aspires to fulfill our core Company values (Commitment, Community, Trust, Teamwork, Passion).
• Delivers hospitable and stellar customer service.
• Works well with others and is capable of being a team player.
• Positive attitude that is accompanied with polite and respectful demeanor.
• Possesses strong verbal communication and listening skills needed to take and relay orders accurately and efficiently.
• Handles member-signed transactions.
• Utilizes POS system operations for taking orders.
• Follows and understands all club guidelines pertaining to table setting, order taking, and sequence of service.
• Pursues working knowledge of promoting, selling, and packaging food products.
• Demonstrates problem-solving abilities.
• Adheres and uphold hygiene, sanitation, and food safety standards.
• Works in an environment that is fast-paced and high in demand.
• Comfortable with communicating and accommodating requests in an engaging and positive manner with members and their guests to ensure dining satisfaction.

Essential Duties and Responsibilities

• Vibrantly greets and acknowledges every member and guest in a friendly and timely manner that is warm and welcoming.
• Accurately takes and processes orders from members using a POS system.
• Communicates all orders to the kitchen staff, making sure to note special accommodations (e.g., allergens) when needed.
• Answers questions about the menu and offers suggestions and/or substitutions.
• Completes opening and closing duties and side work.
• Assembles and packages takeout/curbside carryout including non-alcoholic drinks.
• Operates counter appliances including slushie and ice cream machines.
• Replenishes food supplies and other materials needed up front when required.
• Maintains cleanliness and organization of the Blue Heron counter and dining areas.
• Directs members and their guests to anything they need (e.g., utensils, booster seats, directions to the restroom, etc.).
• Follows food safety guidelines and ensures proper handling, storage, and labeling of food and beverage items.
• Attends pre-shift: and designated staff meetings as well as training sessions.
• Performs any other reasonable duties as required by management.
• Maintains high standard of personal appearance and grooming, which includes wearing proper and complete uniform and name tag.
• Maintains regular attendance as required by scheduling, which will vary according to the needs of the restaurant.
• Sets and cleans dining room tables before, during and after meal service; assists with miscellaneous tasks (e.g., clear tables of soiled utensils and plates).
• Replaces used condiments and silverware to ensure that each table has everything needed for dining.
• Polishes silverware and glassware before and after each shift.
• Keeps tables, dining rooms, and bus station areas clean at all times; removes soiled dishes in a timely manner.

Physical Demands and Work Environment

• Required to stand for long periods and walks, climbs stairs, balances, stoops, kneels, crouches, bends, stretches and twists or reaches.
• Carries and balances a tray to get food to the designated table.
• Pushes, pulls or lifts up to 50 pounds.
• Continuous repetitive motions.
• Works in a hot, humid and noisy environment.

Education and Experience Requirements

• High School diploma or GED required.
• Minimum of one year work experience in a restaurant or food establishment.
• Country Club or Golf Club experience is a plus but not required.
• Flexible schedule including evenings, weekends, and holidays as needed.
• CPR/AED and/or First Aid Certification a plus.

PT/FT Hourly, nonexempt, seasonal

Starting at $15/hour

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

This job description is not intended to be all-inclusive. This role may perform other related duties and tasks necessary to meet the standards and quality of service at DeBordieu Club, Inc.