Job Title: Computer Operator

Location: System Business Office

Department Name: IT&S Data Center Operations

Req #: 0000230009

Status: Hourly

Shift: Day

Pay Range: $21.69 - $30.64 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

OVERVIEW:

A Computer Operator is responsible for the overall monitoring and health of the Central Data Center as well as the West Orange data center. They are responsible for the creation of the Active Directory accounts during their shift in accordance with the departmental policy and procedures. Computer Operators monitor multi-technology computing platforms, interfaces and servers. They are responsible for ensuring a stable operating environment and attaining maximum utilization of system facilities. Troubleshoots and restores routine technical service and peripheral equipment. Schedules and performs production runs. Provides a 2nd level of support to the Caretech Enterprise Service Desk as needed, and performs QB triaging of calls to admins within the Server, Messaging, Network, Backup, San, and UNIX teams to ensure the appropriate person is contacted only on an as needed basis.

REQUIREMENTS:

A High school diploma, Data Processing/Operational Support School or equivalent. 0-1 year(s) of IT experience.

Work Environment:

Subject to various shift assignments and odd hours. Subject to assorted machine noise.

Physical Demands:

Subject to various shift assignments. Lifting of up to 50lbs. 25% severe strain, 75% little strain.

Work Contact Group:

RWJBH employees and vendors.

Job Specific Requirements:

• Monitors the ops mailbox and acts an all emails/requests.
• Monitors opmanager. When an alert is sent, performs next steps as stated in the alarm.
• Monitor systems and interfaces. Monitor Interface Engine which includes troubleshooting error conditions and working with analysts and vendor when necessary
• Ensure immediate escalation of production issues to Manager or to the Director in the absence of the Manager.
• Escalate/Communicate all other issues/concerns to Manager/Director, as applicable.
• Effectively communicate with Manager, cross functional team leads/team members, clients & vendors. (both Written & Verbal).
• Communicate effectively with the user community regarding the status during system downtimes and unusual circumstances.
• Is resourceful in all types of circumstances, especially difficult situations.
• Monitors BMS system, handles/escalates issues as they occur.
• Acts on high priority tickets immediately and escalates as needed.
• Run jobs/ processes in accordance with procedures.
• Performs walk thru of the data center, UPS room and transformer room on each shift. Opens tickets for appropriate teams for any alerts discovered and escalates any major issue to manager.
• Perform necessary actions related to each of the 30 day account expiration lists and emails received. Follow-up as necessary.
• Control access of vendors and outside employees needing to enter the data center. Check to see if they are expected, signed in and out and notify manager. Ensure all unauthorized visitors are denied access.
• Provide Phone Support/ helpdesk functions. Works with other IT teams when needed.
• Publish Daily Morning Report.
• Attend morning call. Review morning report and quarterback issues on call.
• Acts as quarterback afterhours and escalates issues to appropriate teams.
• Perform receiving duties for deliveries for operations and other teams. Operates loading dock, sign for deliveries and communicates with other teams on the status of the delivery.
• Perform Operational/Administrative duties with quality.
• Has the knowledge to know where to look for department documentation. Demonstrates the ability to read, understand and follow departmental documentation before asking for assistance from a co-worker.
• Create, maintain & post applicable documentation in the Operations Team share.
• Logs, sends and receives off site tapes on an as needed basis.
• Has the ability to prioritize shift responsibilities.
• Attend & participate in meetings with Manager and all other areas of RWJBH.
• Demonstrates ownership by taking the initiative to bring about positive results, not waiting for others, caring about the outcome and being accountable for the result of the action.
• Completes special projects assigned by the Manager in a professional manner. Completes projects according to established guidelines and time frames of the request. Uses effective time management skills to complete a given task without jeopardizing normal daily work requirements. Takes the initiative to follow up with Management regarding any suggestions or alternative ways to complete a project.
• Takes the initiative to follow through with a plan or task without being asked by others.
• Document, create and maintain user accounts and logins for network users, email and other Active Directory Applications spanning across the RWJBarnabas Health system. Grant and assign appropriate permissions to Shared directories
• Document all permission changes within the tracking system and Active Directory when appropriate.

• Communicate effectively to all Department & user personnel on progress of problem. Keep user informed if resolution takes longer then agreed time frame & responds to user queries about problems.
• Provide updates to users on status of requests submitted when asked by users. Keep Manager informed of trends noticed, and problems that have not been resolved
• Disable users when requested by management or termination process.

Unit/Dept Specific Competencies

• Average Range
• Maximum weight to be lifted independently: 30lbs
• Maximum weight to be lifted with assistance: 30lbs per person
• Assistance device(s) to be used: N/A
• Lifting parameters (% of lifts) - Above the Shoulder:.15 Lifting parameters (% of lifts) - Knee to shoulder:.8 Lifting parameters (% of lifts) Floor to knee:.05
• Size of object: 30” x 24” x 15”:
• Distance of object from body: Not to exceed length from finger tips for maximum lift or up to 24”
• Maximum weight is lifted per hour & total hours per day:1 hour per day ¼ hr per day
• Maximum weight and distance to be carried:25 lbs, 100 feet

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer
#LI-SK1