Family Service Coordinator - Emergency Housing Services

1.0 FTE

The Family Service Coordinator (FSC) for Emergency Services responds to emergency needs of clients who seek or utilize CAP Services. Many of the clients who seek these services are experiencing homelessness or near homelessness and need housing resources. Clients are then assessed for eligibility of specific services and programs and offered various resources. This FSC position will operate in the Shakopee office. The intensity of service delivery will vary according to individual need and progress toward achieving self-defined goals along with the need to deploy at each location based on current client volume. Communities are involved to ensure there are lasting connections for the individuals and families living there.

Essential Function -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours, Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Assist individuals and families in crisis. Triage walk-ins as needed in Shakopee office and screening for housing assistance.
• Respect and respond competently to the culture, traditions, lifestyle, language, and values of each family and community.
• Using the screening tool and a team consultation approach, determine eligibility for rent assistance and other programs.
• Maintain individual and family files and program data for automated tracking and reporting systems for the Housing Department as directed by funding source.
• Case manages clients specific to emotional, physical, social, and cultural issues in an effort to reduce housing barriers.
• Monitor client progress toward goals by checking in with the client. The FSC challenges, assists, councils, advocates for, and empowers clients to become self-supporting.
• Establish mutually respectful partnerships with individuals and families to support the efforts of individuals and families to reach their goals.
• Complete application materials for all CAP Agency programs and maintain record keeping.
• Coordinate and integrate the CAP Agency's program services to enhance effectiveness. Support individuals and families in accessing community resources.
• Participate in a CAP Agency Community Team to implement outreach, recruitment, and development of community partnerships for agency programs.
• Offer individuals in the community and community groups the opportunity to be involved in agency activities, including policy groups and training.
• Attend community meetings as directed by supervisor.
• Contribute to effective program practices and maintain a commitment to professionalism.
• Other duties as assigned.

• Fostering Teamwork
• Continuous Improvement
• Communication
• Building Collaborative Relationships
• Client Centered Approach
• Analytical Thinking, effective communication and listening skills
• Use of Technology and information management

Four-year degree in social work or related field plus one year of associated experience or equivalent combination of education and experience. Experience working with youth, families, and single adults in crisis from various social backgrounds. Experience working with housing programs. In lieu of education, experience is considered.

Knowledge of:

• Must be able to translate and effectively deliver grant funded program information to program applicants, CAP staff, County staff, and other agency partners.
• Must possess knowledge to understand the challenges of clients with mental health, chemical dependency, and related behavioral challenges.
• Must be able to translate and effectively deliver grant funded program information to program applicants, CAP staff, County staff, and other agency partners.
• Applicable policies, procedures and regulations covering specific areas of assignment.
• Principles and practices of conflict resolution, customer service and outreach.
• Specialized in CAP and state agency software applications and procedures, such as Client Track.
• Local community resources and regional community services programs and response systems.
• Principles of record keeping and records management.
• Personal computers utilizing standard and specialized software.

Skill in:

• Must have excellent planning and organization skills and be able to work with minimal supervision.
• Analyzing problems and developing effective solutions.
• Working effectively with persons of diverse racial and socioeconomic backgrounds.
• Assessing and prioritizing multiple tasks, projects and demands.
• Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
• Preparing and presenting public reports and engaging community groups in meaningful dialogue.
• Maintaining composure, ability to de-escalate, and working effectively under stressful conditions.
• Collaborating as a team member, with colleagues, staff and community representatives.
• Effective verbal and written communication.

A valid Minnesota State Driver's License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.

Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer and is committed to building a culturally diverse workforce