Community Manager in Chicago, Illinois at Phusion Projects, LLC

PHUSION PROJECTS: Established in 2005, Phusion Projects is a global alcoholic beverage company with presence in over 40 countries, employing 250+ worldwide. We house a portfolio of brands including Four Loko, Four Loko PREGAME, Four Loko Remix, Mamitas, and Overtime.

CULTURE: Innovation and disruption are in the DNA at Phusion. We understand drinkers as category agnostic and we pursue flavor, brand, and functional benefits above all else. We’re always looking to push boundaries within our current product portfolio and partnerships, and that mindset flows through our company culture.

SUMMARY:

The Community Manager is the voice of Phusion’s brands in the wild – shaping how consumers experience Four Loko, Overtime, and our broader portfolio in real time. This role owns every direct interaction across social platforms -- direct messages, comments, and customer service channels, ensuring each touchpoint reflects the brand’s voice, energy, and culture.

You live and breathe social culture, emerging trends, music, fashion, and everything in between. The ideal candidate is passionate about storytelling, social media engagement, and creating authentic connections that drive brand awareness and loyalty.

DUTIES AND RESPONSIBILITIES:

Community Engagement & Relationship Building

• Build online communities that drive engagement, social growth, and contribute to retail and e-commerce performance.
• Respond to inbound messages and community engagement across platforms and online communities.
• Foster strong relationships with customers, fans, and influencers within the community.
• Ensure consistent brand voice and tone across all community interactions.
• Implement strategies to grow and nurture the brand’s online community.
• Identify, escalate, and activate opportunities with brand advocates and fans.
• Track engagement metrics and provide regular reports on community growth and activity.
• Share feedback from the community that can inform marketing, product, and customer experience improvements.

UGC & Creator Partnerships

• Identify, recruit, and manage relationships with micro-creators and UGC partners.
• Coordinate deployment of partnered UGC campaigns alongside agency partners and marketing teams, serving as the central hub for programs.
• Maintain a pipeline of creator relationships.

Customer Service & Escalation

• Manage consumer-facing customer service channels (social media, email channels, website inquiries, merch store returns, etc.)
• Triage and resolve product questions, complaints, and feedback.
• Track common issues and surface trends to the marketing and product teams.

COMPENSATION:

The base pay range for this role is $70,000 - $75,000 per year.

The range listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter & transit, paid holidays, paid time off, and 401(k).

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Communications, Public Relations, or related field preferred.
• 1–3 years of experience in community management & social media management.
• Copywriting experience.
• Experience with high volume, high engagement brands where cultural relevance is critical is preferred.
• Experience with real-time reactive content preferred.
• Experience managing brand accounts across platforms such as Instagram, TikTok, LinkedIn, Facebook, Reddit, or Discord.
• Familiarity with social media analytics tools and community management platforms.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to hold computer or tablet
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• The employee must occasionally lift and/or move up to 50 pounds

Phusion Projects is an equal opportunity employer. Phusion recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status, as required by applicable law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.