The Community Resource Supervisor is a working supervisory role that leads the Resource Department in supporting all Tempus Unlimited programs, consumers, and the broader Massachusetts community. This position provides information and referral services, oversees intake and triage for resource needs, and maintains the Zuke Resource Database. The Supervisor builds community partnerships, attends outreach events, and develops strategies to expand resource access and visibility. They manage all department activities and personnel, ensuring alignment with organizational goals and compliance standards. Additionally, this role oversees the agency’s Human Rights Committee in accordance with DDS regulations. As a member of the Community Services Leadership Team, the Supervisor promotes independence, inclusion, and equity for individuals with disabilities while fostering strong community connections.

Essential Job Duties

Staff Leadership

• Train and develop team through challenging assignments and structured objectives (e.g., intake workflow, resource database updates).
• Provide resource materials and source documents to improve staff knowledge of community support and social determinants of health.
• Document all resources and maintain accuracy within our database with quarterly updates.
• Supervise daily activities to ensure positive productivity
• Create yearly performance goals and provide regular feedback tied to department metrics (linkage success, outreach participation).

Operations

• Organize priorities and workload to meet department objectives (e.g., building partnerships, intake triage, outcome tracking).
• Develop, measure, and report meaningful key metrics,
• Track number of active partnerships and MOUs with targets to grow
• Identify, design, and implement process improvements
• Manage the Human Rights Committee for the agency in compliance with DDS regulations, ensuring proper oversight, documentation, and reporting of rights-related matters.

Communication

• Lead and contribute to department meetings focused on KPIs and outreach calendar.
• Liaise with other departments or agency programs (e.g., PCM, CBDS, Employment Supports) to support cross-departmental initiatives and resource sharing.
• Serve as point of contact for all community partners.
• Encourage and maintain bi-directional communication between staff and leadership for continuous improvement.

Community Engagement

• Attend and coordinate participation in at least 3 networking/community events per month (resource fairs, SPED PAC meetings, etc.).
• Build and maintain professional relationships with community providers, councils, libraries, and advocacy groups.
• Develop and publish a shareable “Menu of Resources” for internal and external stakeholders.

Other

• Support overall mission and objectives of Tempus Unlimited by promoting independence and inclusion.
• Act as a Mandated Reporter for all suspicions of abuse or neglect.
• Perform other duties as assigned by the Director of Community Services.

Competencies

• Ability to supervise and direct staff
• Excellent organizational skills
• Microsoft Office/Outlook
• Attention to accuracy and detail
• Strong interpersonal skills – ability to use video conference for services
• Excellent oral and written communication
• Good computer and analytical skills
• Innovative thinking
• Ability to maintain confidentiality
• Perform all other duties as may be required

Required Experience

• At least one year in a leadership or supervisory role.
• Microsoft Office
• Customer service, human service and community resource work
• Lived and/or work experience with disability services and community resources.

Education: Bachelor's or associate degree in related field preferred. High school diploma or equivalent required with experience. Experience may be substituted for education.

Work Environment

This job operates both remotely, in a professional office environment, in a community organization, or at a community event. This role routinely uses standard office equipment - computers, and phone.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee will need to carry conference boxes up to 20 pounds and other related items. The employee will need to set up conference tables, or present at a community location/event.

Travel

• Travel to meet community resources or to participate in community events required
• Travel to conferences occasionally

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.