At WCS, our people make the difference. We’re looking for individuals who share our commitment to Respect, Justice, Integrity, and the Pursuit of Excellence—people who value others, do what’s right, strive to grow, and bring their best to the work every day. If these values reflect who you are, we’d love to have you join us.

Care Coordinator – Dual CCS/CLTS

Full-Time | Milwaukee County | Approximately 40 hours/week

Pay Range: $45,299 - $67,948

Are you passionate about mental health, recovery, advocacy, and helping people reach their goals?

We are looking for a Care Coordinator – Dual CCS/CLTS to join our team and provide individualized care coordination to children, adolescents, youth, and adults with mental health, substance use, developmental, and/or co-occurring needs.

This is a rewarding opportunity for a compassionate and organized professional who enjoys building relationships, connecting people to resources, advocating for individuals and families, and making a real difference in the community.

What You'll Do

As a Care Coordinator – Dual CCS/CLTS, you will:

• Build trusting, respectful relationships with individuals and families and meet people where they are.
• Provide trauma-informed, person-centered, and strengths-based care coordination.
• Partner with individuals, families, natural supports, and community providers to develop and implement individualized recovery plans.
• Connect individuals to mental health, substance use, healthcare, social, and community resources.
• Complete referrals and coordinate services with therapists, healthcare professionals, case managers, and other providers.
• Monitor progress toward each individual's self-identified goals and provide supportive coaching, psychosocial rehabilitation, and symptom-management support.
• Conduct regular in-person visits, phone calls, and follow-ups.
• Advocate for timely and appropriate services while empowering individuals to build on their strengths.
• Help individuals access transportation and other resources needed to participate in services and appointments.
• Respond calmly and compassionately to crises and challenging situations.
• Maintain accurate and timely electronic documentation in accordance with agency, county, and regulatory requirements.
• Complete required agency and county training.

What We're Looking For

We're looking for someone who is compassionate, dependable, organized, and passionate about helping people succeed.

Required:

• Bachelor's degree in Social Work or a related field.
• Valid driver's license, reliable automobile, and insurance meeting agency requirements.
• Ability to pass required background, caregiver, driver's record, and drug screening.
• Strong communication, organization, problem-solving, and time-management skills.

Preferred:

• At least 1 year of experience working with individuals experiencing mental health, substance use, or co-occurring needs.
• Master's degree in Social Work or a related field.
• Bilingual/multilingual skills.
• Experience working with Milwaukee County Behavioral Health Services.
• Experience with care coordination, case management, behavioral health, or community-based services.

You’ll Thrive Here If You:

• Believe people are the experts in their own lives.
• Practice trauma-informed and person-centered care.
• Are comfortable working with people experiencing complex challenges.
• Can remain calm and solution-focused during a crisis.
• Enjoy working independently while also being part of a supportive team.
• Are comfortable managing multiple priorities and deadlines.
• Value diversity, cultural humility, and inclusion.
• Want a career where your work has a direct and meaningful impact.

Why This Role Matters

Every day, you'll help individuals and families navigate complex systems, access essential services, overcome barriers, and work toward goals that matter to them.

You'll have the opportunity to build meaningful relationships while connecting people with the resources and support they need to live healthier, more independent lives in their communities.

Work Environment & Schedule

This is a community-based position. Your day may include office work, home visits, community meetings, provider appointments, and connecting with individuals throughout Milwaukee County.

• Approximately 40 hours per week
• Flexible schedule based on the needs of individuals and families
• Community-based work and travel throughout Milwaukee County
• Transportation of individuals may be required
• Ability to navigate stairs and work in a variety of community settings

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Ready to Make a Difference?

If you're looking for more than just a job and want to help people discover their strengths, reach their goals, and build better lives, we want to hear from you.

Apply today to join our team as a Care Coordinator – Dual CCS/CLTS!

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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