• Provide case management services to patients, clients, and families, including needs assessments, service planning, and referrals
• Conduct Social Determinants of Health screenings and PHQ-2 screenings
• Complete initial meetings or phone calls with new clinic patients and individuals seeking social services
• Review and process new patient applications and eligibility documentation
• Screen clients referred for emergency medication assistance in collaboration with the Clinical Services Manager
• Attend outpatient epilepsy clinics as required to support patient care and interdisciplinary collaboration (Austin, Corpus Christi, Eagle Pass, Laredo, San Antonio, and Weslaco)
• Advocate for and empower patients and clients through education, guidance, and support
• Serve as a liaison between patients, healthcare providers, and community agencies
• Provide crisis intervention services as needed
• Participate in post-clinic reviews and interdisciplinary team meetings
• Facilitate and coordinate multiple support groups, including in-person and virtual formats
• Coordinate the San Antonio Counseling Program
• Complete HHSC quarterly client reporting in collaboration with the Clinical Services Manager and Programs & Services Director
• Deliver culturally competent services in accordance with organizational standards
• Follow all EFCST policies and procedures, as well as Department of State Health Services policies related to epilepsy services
• Participate in EFCST events and activities, including occasional evenings and weekends
• Perform other duties as assigned

Education & Knowledge

• Bachelor’s degree in Social Work, Human Services, or a related field, or equivalent experience
• Knowledge of community resources and public/private social service systems

• Minimum of three (3) years of experience as a case manager or social services professional
• Experience working with individuals with disabilities
• Strong documentation and organizational skills
• Ability to motivate and support individuals toward achieving goals
• Clear understanding of professional boundaries and confidentiality
• Ability to work effectively with culturally diverse individuals, families, and communities
• Ability to work independently while functioning as part of a team

• Spanish fluency (reading, writing, and speaking) is required
• Strong verbal and written communication skills
• Proficiency with computers and electronic documentation systems
• Ability to communicate professionally with patients, families, staff, and community partners
• Public speaking may be required
• Must consistently represent the Foundation in a professional manner

• Makes independent decisions related to patient/client care within established policies and guidelines

• Ability to work effectively in routine and emergency situations
• Ability to lift or move materials and equipment as needed
• Regular in-person work is required at the San Antonio office, with duties performed in office, clinic, and community-based environments
• Subject to normal conditions associated with medical clinic operations

• Travel to outpatient clinics and community locations is required as part of the role
• May occasionally drive a 15-passenger van
• Must possess a valid driver’s license, current automobile insurance, and reliable transportation
• Must be able to work evenings and weekends as duties require
• May occasionally participate in outdoor activities