JOB DESCRIPTION

JOB TITLE: Case Manager

FLSA: Non-Exempt

DEPARTMENT: Supportive Housing

REPORTS TO: Program Director

LOCATION: Bronx, NY

SALARY: $42000.00- $48000.00 annual

SUMMARY:

The Case Manager is responsible for providing comprehensive case management and tenancy support services to ensure long-term stability, safety, and well-being of residents. This position serves as a key liaison between tenants, property management, and community service providers. The Case Manager assists residents with accessing benefits, resolving tenancy issues, enhancing life skills, and maintaining safe, stable housing. The role requires strong organizational skills, excellent interpersonal communication, and a person-centered approach to service delivery.

DUTIES & RESPONSIBILITIES:

• Engage with all tenants within 15 days of move-in.
• Complete needs assessments and develop ongoing support plans for tenants within 30 days of move-in and quarterly thereafter.
• Meet with tenants once a month, and at least one contact within a three-month period must be a home visit.
• Assist tenants in accessing public benefits, healthcare, mental health services, employment resources, and other supports.
• Provide crisis intervention, conflict resolution, and mediation between tenants and staff when required.
• Build trusting, supportive relationships that foster independence, self-sufficiency, and community engagement.
• Develop and maintain strong partnerships with local service providers, community agencies, healthcare providers, and support programs.
• Connect tenants to educational workshops, support groups, wellness activities, and community-building events.
• Collaborate with property management to address unit conditions, safety concerns, and lease compliance.
• Advocate on behalf of tenants with external agencies to ensure access to necessary support.
• Maintain accurate, timely case notes, service plans, assessments and required documentation.
• Support move-in, orientation and transition processes for new tenants.
• Participate in case conferences, team meetings, training and supervision.
• Assist with special projects, inspections, events, and community activities, as required.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Associate/Bachelor’s Degree preferred and at least 3 years of experience in case management, housing services or supportive services. Experience working with seniors and formerly homeless individuals, preferred. Must have strong written and verbal communication skills and computer literacy and knowledge of systems. Provide good customer service (both in person and by telephone). Fluency in Spanish is highly desirable.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of seriously recognized hazards.