The Inventory Coordinator is responsible for ensuring physical inventory items are setup correctly and available to the appropriate people at the right time. The primary functions of the role include problem solving, analyzing inventory data, performing root cause analysis, assisting clients and contributing to policies and procedures. The Inventory Coordinator works in unison with cross-departmental personnel daily to ensure those functions are completed on time.

KEY DELIVERABLES

Client Engagement Delivery:

• Ownership mentality to ensure clients are pleased after every interaction
• Responsible for providing and monitoring website access for clients including troubleshooting issues
• Recognize when to escalate issues that require swift and urgent resolution
• Receive and resolve inquiries through coordination and collaboration, ultimately communicating resolution back to the appropriate individual(s)
• Exercise flexibility and adaptability required to meet the needs of the client

Internal Collaboration:

• Partner with internal personnel to research and provide answers to requests
• Cross-collaborate with team members to provide backup and/or coverage responsibilities for other clients, as needed or assigned
• Coordinate with internal partners, personnel, and/or external vendors to ensure timely availability of materials for marketing production

Inventory Analysis:

• Resolve inventory issues, apply analytical skills to resolve inventory issues, identify root causes and corrective actions, and contribute to policies and procedures to amplify continuous process improvement
• Learn and understand client businesses and the purpose of the inventory
• Monitor, analyze, and report inventory levels
• Set up and maintain items in inventory management systems
• Assess and audit processes quickly
• communicate the inventory status accurately and promptly

Reporting/Data Analysis:

• Accurately enter data and information into Excel and various database applications
• Track and measure defined Key Performance Indicators (KPI’s)to align with SGI and client goals/expectations for reporting and consulting purposes

• Bachelor’s Degree
• Minimum of 1-2 years of customer service experience
• Ability to exercise balanced judgement, decision making, and attention to detail
• Demonstrated ability to use quantitative reasoning, problem solving, and/or data analysis
• Experience working in a team setting and/or cross function collaboration
• Proficient with Microsoft office programs (Excel, Word, Outlook)

SGI, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.