SUMMARY

Hotel Public Safety Officer will work with all departments of the Shoshone Bannock Casino Hotel to ensure the safety and security of the guests, employees and property. A Hotel Public Safety Officer should be highly attentive to irregularities and capable of sound judgment in difficult situations. Hotel Public Safety Officer is responsible for accurately and thoroughly investigating, following up and reporting all Casino Hotel related illegal incidents, which occur, on Casino Hotel property including the Buffalo Meadows RV Park. Will patrol parking lots and work special events and concerts to mitigate illegal activity on property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Will be responsible for reporting to the immediate supervisor any irregularities, damages, tampering, vandalism, or suspicious activities of team members, guests, vehicles, property belonging to Shoshone-Bannock Casino Hotel, or other equipment and items entrusted to the Casino Hotel.
• Will be required to use communication systems to include but not limited to Phones and Radios.
• Will safeguard all Gaming and Hotel equipment and property.
• Will generate electronic and/or written reports as necessary regarding security-related incidents involving guests, team members, facility, and property.
• Will give escorts to guests and team members, when assigned or as needed.
• Will observe guest and team members, while posted or on patrol.
• Will patrol to identify potential safety hazards and prepare written reports to the appropriate individual, for proper resolution.
• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same.
• Coordinates situations with security team members or emergency personnel; informs outside agencies of any unusual or suspicious situations on property when directed.
• Operates Casino Hotel vehicles and may be called upon to assist with local transports for special events.
• Maintains a working knowledge of the Casino Hotel facilities, as well as special events on property, to advise guests and fellow team members of same, whenever possible.
• Interacts with guests and team members in a positive and professional manner. Provides a maximum level of Legendary Service and satisfaction throughout the property.
• Attends regularly scheduled departmental meetings and trainings
• Retains a series of keys when issued, accessing locked areas or equipment as necessary.
• May be required to certify for bicycle patrol and utilize company patrol bicycles as selected or assigned.
• Leads by setting a positive example to all employees.
• Responsible for maintaining a consistent, regular attendance record.
• Maintaining order at public gatherings and events on Shoshone-Bannock Casino Hotel property.
• Ability to perform other job(s) related task or duties that relate to your position and or abilities within the scope of a Security/Public Safety professional.
• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment.
• Responsible for practicing safe work habits in the performance of the job.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSE, AND REGISTRATIONS

• Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree, and Certificates).
• Must be able to obtain and maintain in good standing an Idaho Driver’s License and qualify for Fleet Management coverage to operate company vehicles.
• Hospitality Certifications, loss prevention experience, or public safety/law enforcement experience. Preferred
• Medical certification and/or physical assessment every 12 months to ensure ability to perform physical demands.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED; CPR/AED and TIPS certification (obtained during introductory period) (G7)
• High School Diploma or GED and bicycle patrol training certificate, with one (1) – two (2) years of experience in security, hospitality or law enforcement; CPR/AED and TIPS certification (obtained during introductory period) (G8)
• Basic Incident Command System (ICS) ICS 100, 200, 700 and 800 preferred.

SUPERVISORY RESPONSIBILITIES:

This position does not possess any supervisory responsibilities.

SAFETY REQUIREMENTS

Safety is a core value at Shoshone Bannock Casino Hotel. The ability to work safely and prevent personal injury is a key job requirement in every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of the organization Must be able to read, write, speak, and understand English

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain physical stamina and proper mental attitude while working under pressure.
• Ability to be mobile, able to run 1500 feet or more, walk upstairs and in rough, uneven terrain, climb or balance; stoop, kneel, crouch, and crawl.
• Ability to bend over and reach from floor to height of six (6) feet; eye/hand coordination and manual dexterity, ability to reach with hands and arms; ability to feel objects, tools, or controls; ability to sit, stand or walk for extended periods of 8 hours or more.
• Normal hearing required; ability to talk; ability to listen and discern sounds in both noisy and quiet environments.
• The Employee is regularly required to lift and/or move up to fifty pounds (50 lbs.), and occasionally lift and/or move up to one hundred pounds (100 lbs.).
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus in both bright and low light environments.
• Ability to ride a bicycle, drive a van, truck, or car.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a public work environment. This role routinely uses standard office equipment such

as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of the position, the employee is frequently exposed to moving mechanical parts and fumes, tobacco smoke, or airborne particles. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!

At Shoshone-Bannock Casino Hotel, we believe in taking care of our team members. Check out the fantastic benefits you'll enjoy when you join our family:

Paid Leave and Holidays:

• Generous PTO and vacation days to recharge and relax.
• Ceremonial leave to celebrate important cultural events.
• Various holidays off to spend time with family and friends.

Comprehensive Benefits Package:

• Health Insurance: Medical, Dental, Vision, and Prescription coverage to keep you healthy.
• Basic Life/AD&D/Dependent Life: Protect yourself and your loved ones.
• Telemedicine: Access healthcare professionals from the comfort of your home.
• Short Term and Long-Term Disability: Support when you need it most.
• Employee Assistance Plan (EAP): Get help with personal and professional challenges.
• Supplemental Products: Enhance your coverage with options like Flexible Spending Account, Hospital Indemnity, Critical Illness, Accident, Identity Theft Protection, and Whole Life with Long Term Care.
• Retirement Plans: Secure your future with 401K and ROTH plans.

Enrollment Information:

• Open Enrollment: Enroll in benefits once yearly during open enrollment.
• Eligibility: All permanent full-time employees (30+ hours per week) who have completed their probationary period are eligible to enroll.

Ready to make a difference in our team and enjoy these amazing benefits? Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!

Please fill out the attached application and send it to Josephine Tuell at josephine.tuell@shobangaming.com.

If you have any questions or concerns, please reach out to Josephine at 208-238-4800 ext. 3041.