Entity: Well Health Clinic Network Inc.

Position: Client Care Coordinator

Type: Full Time

Location: ExecHealth, Ottawa

Salary: $20 - $24 CAD per hour

Position Summary:

We are seeking a Client Care Coordinator (CCC) to engage in medical administrative care to better patient outcomes. The ideal candidate will be a team player who shares enthusiasm for bettering the care of all.

About the company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." WELL Health Clinic Network is currently comprising of 20 clinics in BC, 5 clinics in QC, and 1 clinic in ON. This makes us the largest single chain of primary healthcare clinics in BC and one of the largest in Canada. Our team has over 200 healthcare practitioners, helping serve patients every day. Our clinics offer a wide array of services such as walk-in appointments, family medicine, sleep apnea facilities, Botox treatments, and women’s health clinics. WELL, exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Record (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company

What you will be doing:

• Respond and assist patient needs by working alongside nurse and doctors.
• Manage your team’s workload and schedules accordingly.
• Booking appointments, answering phones, provide a concierge experience for assigned caseload.
• Maintain accurate patient records, including medical histories, test results, and allergies.
• Collaborate with other staff members, such as nurses, physicians, and receptionists, to streamline patient care and ensure that all necessary procedures are completed.
• Participate and contribute to various team meetings and huddles.

You have:

• Certification as a Medical Office Assistant preferred.
• Previous client experience is preferred.
• Bilingual in French an asset.
• Strong organizational skills and attention to detail.
• Excellent communication and patient education skills.
• Empathetic approach to conflict resolution.
• Knowledge with OSCAR EMR an asset.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us: https://stories.well.company/