Entity: DoctorCare

Position Title: Office Administrative Assistant

Job Class: Full-Time Permanent

Work Location: Burlington, ON (Required to work on-site 5 days a week)

Salary Range: $22.00 CAD per hour

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 180+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, and women’s health services. WELL, exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary:

DoctorCare is looking for a medical billing agent to join its industry leading Client Success team to help provide exceptional guidance and support, as well as positive experiences for our growing customer base.

To succeed in this role, you need to be smart, show initiative and be a good learner. You need to excel at engaging with clients, have strong attention to detail and data entry, while balancing multiple projects and priorities. In your role, you will have direct, meaningful coaching from industry experts to improve your skills and plenty of opportunities to challenge yourself in a dynamic, fast-paced work environment.

This is an exciting time to join the DoctorCare team with a lot of growth and exciting projects being launched in the next 12 months. The successful applicant will have the opportunity to learn about Canada's health care systems while developing customer service and business skills; assets that will last throughout a career.

What you will be doing:

• Efficiently manage and organize office documents, including scanning and uploading billing sheets, maintaining a filing system for document retention and disposal, and overseeing employee cubbies by sorting the necessary documents.
• Coordinate and manage the weekly schedule for our courier, ensuring timely deliveries and pickups.
• Manage office supplies and equipment, ensuring stock levels are maintained and coordinating maintenance, repairs, and orders as needed.
• Answer phone calls at the office, taking messages and relaying to the appropriate person(s).
• Coordinate general office operations, supporting team needs and ensuring the office environment runs smoothly on a day-to-day basis.
• Assist with any additional administrative tasks as needed to support the team as the business needs change and contribute to improve office efficiency.
• Manage the processing of insurance claims and support the team with necessary file processing from the EMR system.

You have:

• Associate’s degree in business administration or Related Field. Preferred.
• Strong skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with office equipment.
• Both written and verbal, to effectively handle phone calls and relay messages.
• At least 1-2 years of experience in an administrative or office support role.
• Experience in organizing, scanning, and maintaining office documents and filing systems.
• Proven ability to manage schedules, particularly for couriers or similar services.
• Experience in managing office supplies and coordinating maintenance and repairs.
• Experience in answering phone calls and providing support to team members.
• Familiarity with supporting general office operations and contributing to a smooth office environment.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us: https://stories.well.company/