Title: Front Desk Medical Receptionist

Location: Falls Church and Fairfax Office (occasionally in Alexandria as needed)

Report to: Office Manager

Schedule: Monday-Friday, during the following hours (determined by office needs): 7:30am - 4pm; 8am - 4:30pm; 8:30am - 5pm; 9:30am - 6pm

FLSA Status: non-exempt/hourly

Position Overview

We are a BUSY, patient-centered, 18-doctor private ophthalmology practice with three offices: one in Fairfax, one in Falls Church, and one in Alexandria. We are looking for a dedicated and friendly administrative professional to be the welcoming face of our practice and provide our patients with exceptional service. This position will collaborate with the Office Manager and work with the rest of the team to create an inviting atmosphere for all patients, ensure every patient feels welcomed, valued, and attended to during their visit, and uphold compliance with NVOA's policies and our practice's high standards of care.

Position Requirements

The ideal candidates will have

• Previous experience as a medical receptionist in a similar setting
• Familiarity with medical insurance and referral processes
• Strong communication skills, along with being courteous, reliable, and a quick learner
• Thrive in a busy environment that requires multitasking, organization, and teamwork.

Detailed Job Description

• Greeting patients in a polite, prompt, professional, and helpful manner
• Checking patients in/out
• Collecting patient co-pays/unmet deductibles/balances
• Answering patient calls in a pleasant manner
• Addressing patients' needs promptly
• Scheduling appointments and follow-ups for patients
• Processing payments for patients
• Communicating effectively with the physicians and other staff members, as well as other doctors' offices
• Updating patient demographics in our practice management systems
• Scanning in insurance cards and IDs in our EHR system
• Maintaining a clean work area
• Performing other office duties as needed

Benefits

We offer eligible employees insurance benefits, paid time off (PTO), holiday pay, and a 401(k).