Job Title: Medical Receptionist

Wage: $15.00+ (commensurate with experience)

Job Summary: The Medical Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering patient information into the data system, answering patients’ questions, and arranging referrals to other medical or dental specialists. The successful receptionist will be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Receptionist will perform all duties in a compassionate and timely manner that ensures practice efficiency.

Job Qualifications

Education

• High school diploma or GED required

Experience:

• One (1) year experience with customer service tasks preferred.
• Computer skills and software aptitude required.
• Communication and strong compassionate customer service skills required.
• Multi-line phone proficiency required.
• Insurance coding and medical or dental terminology preferred.
• Ability to maintain confidentiality, patient records, manage multiple schedules, and ensure patient information is complete and up to date is required.

Must be able to work the following schedule:

Monday - Thursday 8:30am - 5:00pm

Friday 8:00am - 5:00pm

Language:

• Bilingual: English/Spanish, preferred

Additional Requirements/Licenses/Certifications:

• Current personal immunization records, along with any required maintenance.
• Ensure confidentiality, integrity, and availability of all HIPAA (created, received, maintained, or transmitted).
• Must be able to use proper grammar (reading, writing and in speech).
• Must have reliable transportation.
• Travel: Minimal, as required.

Knowledge, Skills, and Abilities:

• Ability to display a professional appearance and demeanor.
• Ability to follow all MCHC policies, procedures, standards, specifications, guidelines, actively participate and attend employee meetings and complete required training programs in a timely manner.
• Ability to promote, work, and act in a manner consistent with the mission of MCHC.
• Ability to communicate and collaborate with team members to ensure superior results and team success.
• Demonstrable verbal and written communication skills.
• Ability to think and act independently to find solutions. Must manage multiple priorities simultaneously.
• Is task and deadline oriented.
• Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.

Essential Duties/Responsibilities

DESCRIPTION

Greets and welcomes patients, performs all check-in tasks including verifying income, updating patient information (including updating all forms related to HIPAA, Patient Responsibility, etc.), collecting copays, and guiding patients to the waiting area. May also need to assist patients with the information forms. Responsible for answering phone calls to schedule, reschedule, schedule follow-up appointments, provide reminder calls (includes leaving applicable messages), and manage cancelled appointments. Is responsible for verifying methods of payment and collecting payment as needed.

Responsible for calling insurance companies to verify insurance and determine if patients are required to make co-payments. Makes sure that the insurance information is updated in the chart correctly.

Creates patient case records (e.g., current medications, clinical questions, etc.).

Prepares patients’ charts and daily schedules for dental staff (if applicable) and performs general office duties, such as answering phones, photocopying, filing, faxing documents, sending medical and/or dental records, stock office supplies, and keeping the front desk areas clean and organized.

Performs other duties as assigned.

Working Environment and Physical Activities

This job is performed in a professional office environment. This role routinely uses equipment related to their specialty (computers, etc), as well as standard office equipment such as phones, photocopiers, filing cabinets, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
• Specific vision abilities include close, distance, and peripheral vision, as well as depth perception and ability to adjust focus.
• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PM20