General Position Description:

The Medical Receptionist/Medical Assistant will perform both clinical and clerical tasks within the office.

Duties and Responsibilities:

• Clerical:
  • Demonstrates ability to scan and or route (from holding tanks) in outside records from previous physicians, emergency/hospital visits, consults/labs, immunization records, etc. Ensures complete chart prior to patient being seen.
  • Obtains authorizations as needed for procedures, medications and services.
  • Receptionist duties as required based on the needs of the practice.
  • Promptly and professionally answers all incoming telephone calls ensuring to introduce yourself and the practice. Documents and direct calls appropriately.
  • Check’s patient out by giving testing requisitions, as directed by the physicians, schedules patients for ancillary tests, and outside physicians’ appointments (referrals). Documents and processes appropriate follow-up in the EMR.
  • Records and documents referrals in the patient’s chart as directed.
  • Schedules and reschedules patient appointments over the telephone, in-person and follow up visits at the end of the initial patient appointment.
  • Maximizes physician schedules to reach target volumes.
  • Participates in daily management of scanning folders and in-bound faxing to ensure complete scanning and routing of all incoming documents to the appropriate provider or staff member.
  • Complete Medical records request.

• Clinical:
  • Consistently rooms patients in a timely fashion to enhance the efficiency of the provider’s schedule. Assist patients in dressing and undressing as needed.
  • With each patient roomed; compiles “nurses” note, obtains accurate vital signs, verifies all current medications, allergies, history and accurately documents result in the computer/ EMR.
  • Assist providers in examination of patients and performance of procedures and tests. Demonstrates the ability to perform; EKG’s, pulse oximetry, spirometry, hearing and vision exams, tympanogram and cerumen removal. Demonstrating sterile technique as required.
  • Demonstrates ability to perform phlebotomy and waived testing (ie. glucose testing, urine processing, occult and culture specimen collection).
  • Gives patients testing requisitions, as directed by the physicians, schedules patients for ancillary tests, and outside physicians’ appointments (referrals). Documents and processes appropriate follow-up in the EMR.
  • As required by CLIA and other regulations, maintain a log of lab specimens processed on-site or sent to outside labs for testing, and perform regularly scheduled controls.
  • Documents all billable services on the electronic super bill at the end of each visit. Ensures proper coding and inclusion of all activities.
  • Assist with the ordering of medical supplies, pharmaceuticals as needed.
  • Maintain sanitary and orderly conditions in the clinical areas at all times; clean up exam rooms immediately after each visit and set up and stock rooms as needed. Maintain equipment and instruments within the office.
  • Demonstrates ability to wrap instruments for sterilization; change sterilization solution and insure proper calibration and functionality of the sterilization equipment.
  • Identify needed equipment repairs or upgrades, and reports to the practice manager.
  • Demonstrate the ability to complete tasks as directed by provider within the scope of the NYS law.

• General:
  • Provide excellent patient service.
  • Demonstrates efficient/productive use of work time. Arrives for work as scheduled and focuses on job duties as listed above. Punches in/out daily and for lunch as required in a timely fashion.
  • Demonstrates team effort. When individual work is complete, looks for ways to help others.ie reviews triages, helps with rooming, scanning etc.
  • Participates in educational and administrative staff training regarding infection controls procedures, HIPAA and other as determined by administration.
  • Treats all patients, peers, providers and staff in a positive, professional manner.
  • Other duties as dictated by the needs of the practice
  • Completes all required training and continuing education as directed.
  • Train employees and perform other tasks assigned by the practice manager.
  • Attends mandatory staff meetings, morning huddles, training sessions and conferences.

Qualifications:

• Previous medical office experience preferred
• Medent experience preferred
• Experience with vital signs preferred

Salary: $18.00 to $24.50 per hour DOE