Job: Medical Office Assistant (OA)

Location: Chicago, IL

Be the Backbone of Exceptional Patient Care at EPIC Health

At EPIC Health, we’re not just delivering care—we’re redefining how healthcare is experienced. As an Office Assistant, you’ll play a critical leadership role in ensuring seamless clinic operations, supporting staff performance, and driving an exceptional patient experience. This is your chance to lead with purpose, foster collaboration, and be a key part of a mission-driven team.

What You’ll Do

Staff Support and Training

• Provide comprehensive training to ensure EPIC-level speed, accuracy, and patient care across all on-site staff.
• Serve as a role model by maintaining personal expertise in clinic policies, procedures, and multi-role competencies.
• Assess staff competency levels to identify growth opportunities and areas for improvement.
• Collaborate on performance reviews and corrective action plans when necessary.

Clinic Operations and Patient Flow

• Actively manage the clinic floor, ensuring a fast-paced yet efficient flow of patient care.
• Monitor and maintain inventory levels of medical supplies and equipment to meet patient needs.
• Keep the facility clean, inviting, and fully functional, ensuring a welcoming environment for all.

Customer Service Excellence

• Deliver and oversee exceptional customer service by advocating for patients, listening to concerns, and addressing issues promptly.
• Communicate with patients via face-to-face interactions, telephone, email, and proper charting to ensure their concerns are addressed courteously and effectively.

Performance Accountability

• Hold the team accountable for meeting key performance metrics and adhering to standard operating procedures.
• Lead by example in fostering a culture of continuous improvement, innovation, and collaboration.

What You Bring

Qualifications

• Bilingual - Spanish/English required
• Proven experience as a high-performing Medical Assistant, Healthcare Administrator, Medical Office Manager, or a similar role.
• Strong interpersonal and communication skills to build relationships and motivate teams.
• Technological proficiency in Electronic Health Records (EHR), Microsoft Office Suite, and other healthcare tools.
• Exceptional organizational, multitasking, and time-management abilities.
• Analytical and problem-solving skills, both independently and within a team.
• A proactive mindset and positive leadership attitude.

Preferred Qualifications

• 3+ years of leadership or business experience in a fast-paced environment.
• A degree in business or healthcare-related fields is highly desirable.

Why Join EPIC Health?

At EPIC Health, we’re all-in on creating better experiences for patients and empowering our staff to excel.

What We Offer

• Growth Opportunities: Support to develop your skills and advance in your career.
• Mission-Driven Environment: Join a team that’s passionate about improving lives and delivering unmatched patient care.
• Collaborative Culture: Work alongside professionals who share your commitment to innovation and excellence.

Ready to Lead with Purpose?

If you’re ready to make an impact in a challenging, fast-paced environment where your leadership and dedication will make a difference, we want to meet you.

Apply today and help EPIC Health transform the future of healthcare.

Visit www.epichs.org to learn more about us.