Position OverviewThe Senior Administrative Assistant provides advanced administrative and operational support to the General Manager and Sales Leadership Team. This position plays a key role in ensuring smooth day-to-day business operations, managing EDI transactions, and supporting sales and customer data accuracy across multiple systems. The ideal candidate will have strong proficiency in Microsoft Excel, experience using NetSuite and Microsoft Dynamics 365 (D365), and the ability to manage competing priorities with precision and professionalism. This is a hybrid position located in Jackson, GA and requires onsite a minimum of 3 days per week.

Key ResponsibilitiesAdministrative Support

• Provide comprehensive administrative support to the General Manager, including scheduling, correspondence, reporting, and presentation preparation.
• Coordinate travel, meetings, and expense reports for the leadership and sales teams.
• Maintain confidential information with the highest level of discretion.
• Act as the liaison between the General Manager, sales team, and internal departments to ensure timely communication and workflow alignment.

Sales and EDI Operations Support

• Manage and process EDI orders with accuracy and timeliness, ensuring proper entry, invoicing, and fulfillment.
• Troubleshoot and resolve EDI discrepancies in collaboration with customers, Sales Operations, and IT.
• Utilize NetSuite and D365 to manage sales orders, pricing, inventory, and customer data.
• Ensure order integrity, tracking performance against KPIs and maintaining detailed documentation for audit readiness.

Data Management and Reporting

• Develop and maintain advanced Excel reports and dashboards to track sales performance, revenue trends, and operational metrics.
• Support the General Manager and Sales Leadership with analytics and ad hoc reporting.
• Maintain CRM and ERP data integrity across NetSuite and D365, ensuring alignment between systems.
• Assist with sales forecasts, pipeline tracking, and performance summaries for leadership review.

Cross-Functional Collaboration

• Partner with Finance, Operations, and Customer Service to ensure smooth order-to-cash processes.
• Collaborate with the sales and marketing teams to support promotions, pricing updates, and customer communications.
• Serve as a process coordinator for system improvements and workflow optimizations involving NetSuite, D365, and EDI platforms.

Project and Process Support

• Assist with the rollout and training of new ERP functionalities and process enhancements.
• Maintain departmental trackers, timelines, and deliverables to ensure operational efficiency.
• Prepare business documents, internal memos, and executive summaries as needed.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred in Business Administration, Office Management, or related field.
• Minimum 5 years of administrative or operations support experience, preferably in a sales or manufacturing environment.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, formulas, conditional formatting, data visualization).
• Hands-on experience with NetSuite, Microsoft Dynamics 365 (D365), and EDI transaction management.
• Strong analytical and problem-solving abilities with attention to detail and accuracy.
• Exceptional communication and organizational skills with the ability to manage multiple priorities.
• High degree of professionalism, confidentiality, and interpersonal effectiveness.

Key Competencies

• Technical Expertise: Skilled in Excel, NetSuite, D365, and EDI platforms.
• Data Management: Ensures accuracy and efficiency in order processing and reporting.
• Organization: Prioritizes and manages multiple tasks effectively in a fast-paced setting.
• Communication: Strong written and verbal communication with internal and external stakeholders.
• Confidentiality: Handles sensitive business and personnel information with discretion.
• Initiative: Self-directed and proactive in identifying process improvements.
• Collaboration: Builds strong working relationships across departments.