Efficiently and effectively register patients in software system, with attention to detail, the customer experience, and data accuracy. Performs eligibility checks for upcoming patient appointments and procedures. Accurately input patient demographic and insurance information, and obtain current copies of HIPAA, consents, financial responsibility, insurance cards, etc. Alert patients of network status.

Schedules appointments accordingly, provides scheduling options for patients, gives directions, basic prep instructions, and escalate and note any clinical reported oddities or concerns via EMR. Confirms authorization of services. Accommodate mass reschedules as warranted per supervisor. Call patients as needed to confirm or reschedule appointments.

Plays active role in referral / ARM process, documenting status changes and referral notes, within scope. Performs prior-authorization tasks as needed prior to services being rendered. Accurately update and documents the referral and authorization in the electronic medical record, including closing of the referral. Alert referring office of status.

Efficiently answer incoming phone calls. Manage and routes calls accordingly. Determine intent of caller and make the appropriate connection with collected facts to assist with triage of clinical issues. Ensures calls are consistently answered promptly and phone courtesy is followed. Always utilizes organization-approved scripting. Always use caution and mind patient privacy provisions.

Index incoming faxes, transcribe results, reconcile results/documents to add into medical record. Process incoming and outgoing correspondence and documents. Collects payment and copays, provides estimates as trained. Readily assist with cross coverage within the department as assigned by manager. Assists in training new counterparts. Alert supervisor of abnormal encounters and activity that could threaten security or privacy. Other duties as assigned.