Job Purpose:

Maintains direct contact with customers and distributors before, during and after the sale. Supports sales team by developing and maintaining positive customer relationships, which can substantially affect product and service revenue. Works with various departments to meet sales goals, quality goals and on time delivery goals. Responsible for customer order processing and maintenance, receives and records customer feedback and coordinates the product return process. Works with customers and/or distributors to receive accurate field quality data and provides reports to management. Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and works with the quality department to schedule repairs.

Duties:

• Communication with new and existing customers
• Order processing and regular customer updates on product shipment status
• Communication of customer requirements to sales, engineering and manufacturing;
• Customer account data management including shipping, invoicing, export compliance
• Receive, track, qualify and classify leads (web, phone, tradeshow)
• Interface with customers to review product requirements/specifications
• Coordinate customer feedback and complaint process – complaint resolution
• Coordinate RMA process and ensure closure of all returns
• Maintain customer files (orders, shipments, data, etc.)
• Provide KPI metrics for Operations Review
• File coordination

Skills/Qualifications:

College degree, minimum of 3 years customer interface experience in a manufacturing environment required. Demonstrated ability to handle multiple projects and details simultaneously. Require self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with the public. Must demonstrate effective oral communication skills and the ability to work cooperatively with staff inside and outside of the department. Must be proficient in Word, Excel and PowerPoint. Strong writing skills a plus. Office environment, sitting, standing & working on computer throughout the workday.

Leonardo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

[NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.]

Here are the hiring process steps and what you can expect from us:

Step 1: Application Review:

Upon submitting your application, it is made available to the recruitment team to review and ensure you meet the basic qualifications.

Step 2: Interview:

If you have been identified to move forward in the process, you may be invited to participate in a one-on-one or panel interview. The interview format can be a phone call, in-person, or virtual meeting.

Step 3: Offer:

If you reach this stage of the interview process, congratulations! You will be provided an offer to join the Leonardo Electronics US Inc. team. The offer will include details about your salary, benefits package and start date.