Reservation and Transportation Ticket Agents and Travel Clerks jobs

Reservations Agent

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

The Reservations Attendant is instrumental in providing the highest quality of customer service for our guests which meets or exceeds their expectations. Additional responsibilities include assisting the Group Reservations team and providing lateral service to the Front Desk.

Essential Duties and Responsibilities

Secure golf, dining, lodging and tennis reservations over the phone, by email and/or in person. Provide guests with all pertinent information regarding resort policies and necessary information to make a reservation.
Provide callers with resort-related information and direct calls as requested by in-house guests.
Provide friendly, positive, and hospitable service at all times to both external and internal guests.
Be knowledgeable of golf and the golf travel industry; management personnel and their functions; on-property outlets; directions to/from the resort from a variety of locations; in-depth knowledge of the Sand Valley website; local area attractions.
Gather pertinent guest information in order to build a reliable and accurate database. Assist with marketing tracking by entering appropriate data. Assist with other administrative tasks as needed.
Consistently adhere to established call performance goals by efficiently completing post-call documentation, updating customer records, and finalizing any required follow-up actions within the allotted time frame, ensuring smooth workflow and optimal call handling efficiency.
Provide lateral service to Front Desk.
Answer and direct calls at the multi-line PBX phone station.
Contribute to the work environment in a manner that promotes growth and success including but not limited to suggesting ideas for: marketing, policies and procedures, improving efficiency and profitable business relationships as related to the resort and its amenities.
Perform additional duties as requested.

Qualifications

High School diploma required; college degree preferred.
Positive attitude, professional manner and appearance.
Proficiency in Microsoft Office: Outlook, Word and Excel. Ability to learn and use Agilysys property management/reservations/phone software and other resort systems.
Quality written and verbal communication skills.
Demonstrated mathematical ability.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision.
Must be able to work flexible hours including evenings and weekends as needed.
Experience in golf and/or hospitality reservations center preferred.

Perks

Golf Privileges
Restaurant Discounts
Retail Discounts
Uniform Allowance
Employee Meal Program
Employee Assistance Program Canopy

Classification

Full-Time Seasonal | Hourly | Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

#sandvalley

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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