Sales and Marketing Coordinator at Sand & Sea – Santa Monica, California

The Reservation & Sales Coordinator will support for the Reservation and Sales Department. This position will be responsible for providing guests, fellow team members and vendors with superior customer service, administrative support to respective departments and will source creative and strategic ideas as needed. The position will spend approximately 50% supporting the Reservations team and 50% supporting the Sales Department.

ESSENTIAL DUTIES:

• Checking extranets for Expedia, booking.com, Agoda and FITS for Shore, Ocean View Hotel and Santa Monica Motel.
• Monitor and respond to emails from Shore Hotel and Ocean View Hotel general and sales email box.
• Assist with creating and inputting group and production room lists.

• Reconcile Expedia reservations for Shore Hotel and Ocean View Hotel.
• Audit rates on OTA sites to check or parity.
• Check for Package bookings.
• Upload Guestbook folios for Shore Hotel and Ocean View Hotel.
• Check for no show from night prior and verify if reservation was a live booking and reconcile if needed.
• Check Facebook/IG/Twitter and respond or send to the appropriate department.
• Work with Sr. Sales Manager on Social Media posts for Shore Hotel.
• Compile and maintain current client mailing list and contact details in Sales operating system.
• Organize promotional activities for new products/services/marketing campaigns. Assist in the preparation and organizing of promotional material or events.
• Generate and distribute various sales reports and statistical analysis as requested.
• Conduct tours of the hotel and facilities when required.

ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
• Diversity: Strong commitment to diversity and equality in a company culture.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

• At least 1-2 years of progressive experience in customer service in Guest Services/Sales
• Prior hospitality experience preferred
• Prior inbound calling experience preferred
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook with ability to type 35 wpm.
• Must have experience in Opera .
• Must be flexible schedule and able to work days, evenings, weekends, and holidays.

EDUCATION:

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 20 pounds occasionally.
• Regular and on-time attendance is critical.
• Hours occasionally exceed 40 hours per week.
• Ability to stand during shifts