Referral Specialist

Position Summary:

Coordinates and performs all aspects of the patient referral process.

Responsibilities:

• Enters referral orders in electronic health record (EHR) for all providers and submits to the KC authorization team for approval


• Coordinates patient appointments with provider/entity once approval has been received


• Submits applicable documentation to the provider/entity where patient is being referred


• Communicates appointment details to patients (date/time, prep, location, etc.)


• Monitors referrals via EHR report to identify pending and incomplete referrals


• Responds to incoming patient calls related to referrals


• Communicates with providers regarding any issues with the referral including obtaining authorization, securing an appointment with the specialist, patient refusal of the service or patient not showing for the appointment


• Works under general supervision


• Performs other related duties as assigned


• Familiar with standard concepts, practices, and procedures within the field


• Regular and predictable attendance is an essential job function


• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

• High School diploma or equivalent preferred


• Certified Medical Assistant preferred


• Minimum of 2 years’ experience medical office, hospital, or medical call center required


• Excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, providers, and of the other members of the healthcare team and external agencies

Working Conditions:

• Must be able to maintain a sitting position


• Typical equipment used in an office job


• Must be able to stoop, crouch, or bend


• Repetitive movements



• This position is expected to transition to a fully remote or hybrid work arrangement following an initial on-site training period. Candidates must live within a reasonable commuting distance to our main campus in Coeur d’Alene.

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.